91619 - Administrative Officer - Loughborough
Number of jobs available: 28
Detail of reserve list: 12 Months
Region: East Midlands
City/Town: Loughborough
Building/Site: LOUGHBOROUGH TRIBUNAL SUPPORT CENTRE LOUGHBOROUGH, LE11 2TW
Grade: AO
Post Type: Permanent
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Proud to serve. Proud to keep justice going.
Our Administrative Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our Court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Our administrative teams are the core of our HMCTS National Services, delivering great customer service to enable Justice. Roles include data entry of paper and/or digital work, telephony, customer complaints and correspondence. We empower our staff to be the voice of our customers, giving them opportunity to make changes that matter to our users.
You will be assigned to a team to carry out a variety of general administrative duties to progress cases through the Court system or provide support to other functions within HMCTS. You may also be asked to clerk a virtual hearing. This involves assisting customers and Judiciary in preparing for a hearing and commencing a hearing promptly.
You will have the confidence to liaise with Judiciary, legal representatives and service users and be able to adapt your verbal and written communication style in an empathetic and patient manner.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able to adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read supporting document 1 included below before applying.
These operational roles require successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available and arrangements will be determined by the business. This will only be available when it has been established that delivering the service from home can be done effectively.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Expected end of November - Dates to be confirmed
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken.
If you do not meet the above requirements, you may still be considered if, for example:
* You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
* You were studying abroad
* You were living overseas with parents
Success Profiles
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role.
Application form stage assessments
Experience
Statement of Suitability - 500 word limit
Interview stage assessments
There is 1 interview stage for this vacancy.
Behaviours
Communicating and Influencing
Managing a Quality Service
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.
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