The purpose of this role is to support the service delivery of client accounts across the People Solutions practice. Responsible for the development of client relationships, managing benefit reviews/placements and ensuring services are coordinated and delivered effectively.
Key Tasks & Duties
* Understand clients benefit requirements and provide advice on insurers services, coverage and pricing
* Deliver day to day servicing to support retention and development of the business
* Prepare risk specifications, manage scheme accounting, run census data audits and ad-hoc consulting projects
* Ensure renewal timelines are met, market reviews undertaken and policies placed in advance of renewal
* Review service disruption/dissatisfaction and implement appropriate actions with carriers to resolve
* Support the broader development of insurer relationships
* Ensure compliance requirements and internal controls are fully met
* Oversee delivery of claims and underwriting activity
* Co-ordinate the use of other Lockton specialist teams where required
Skills & Knowledge
* Proven experience in UK large corporate benefit broking/consulting environment
* Principal focus on healthcare and group risk insurances (ideally both)
* Exceptional client relationship skills
* Ability to manage time effectively focusing on priorities, targets and deadlines
* Good critical thinker and able to distil complex issues down into clear, actionable recommendations
* Demonstrate a desire to learn, a proactive approach and ability to research information