Role: Voice & Network Engineer
Location: Hybrid (Home + Hampshire area)
Salary: £45,000 (excellent range of Employee Benefits)
Key skills: Avaya voice comms
Summary:
We are seeking a talented Voice and Network Engineer to join a busy Voice & Network Team based in a very high-profile Public-Sector setting. This is a great time to join our Client, as they provide a critical service at a local level and have exciting technology plans in the pipeline, providing opportunity for all IT support team members.
Role:
Within the network team, the voice engineers are responsible for the provisioning, deployment, configuration, and administration of the voice estate. The ideal candidate will have experience working on large voice platforms and with a busy 24/7 multimedia contact centre, collaborating with voice service providers and having experience with legacy and future voice technologies.
You will play a key role in supporting the business-as-usual initiative, responsible for resolving technical issues, assisting with lifecycle management of existing solutions, and carrying out routine housekeeping and maintenance checks to maximize system availability. You will apply functional knowledge and technical support to the various network offerings and contribute towards innovative solutions for customers.
The successful candidate:
1. 3+ years' experience in resolving voice and network issues in an enterprise environment including as many of the following as possible:
2. Avaya System/Session Manager
3. Avaya Communication Manager (V10)
4. Avaya CS1k
5. Avaya Aura Contact Centre (AACC) 7
6. Redbox Recording Solutions
Strong communication skills, both written and verbal, able to communicate complex technical information to a range of stakeholders.
Clean and current Full UK driving license to be able to travel to locations across Hampshire as required.
Ability to produce high-quality technical documentation including:
1. Standard operating procedures
2. Knowledge base articles
3. Detailed troubleshooting documentation
Desirable skills include:
1. Experience managing wireless networks across a large estate
2. Experience working with ISPs or vendors to manage corporate network and voice infrastructure
3. Cisco IOS
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