We are Puckator, an international gift wholesaler providing best value products within the UK and throughout Europe. We focus on quality and delivering our customers' expectations as a leading importer, designer and trade supplier of wholesale giftware, novelties, toys, figurines, home ware, jewellery, aromatherapy, collectables, souvenirs and much, much more. In addition to our office and showroom in the UK, we have offices and showrooms in Poland, Spain, Italy, and China.
We are looking for an outgoing German speaking Customer Service Administrator to join our friendly team based on a fixed term contract to cover maternity leave.
Responsibilities
1. Customer Service - Including answering the phones, live chat, and emails;
2. Order Processing - Payment and refund processing, credit notes, invoicing, and general account admin;
3. General Office Admin - Including posting payments, invoicing, and credit notes;
4. Website Admin – Keeping the website up to date with products (translations from English) and updates;
5. Marketing – Sending newsletters and SEO.
Requirements
1. Fluent in English and German, written and spoken - essential to the role;
2. Outstanding customer service skills;
3. Confident, outgoing personality;
4. Self-motivated;
5. Strong organisational and administration skills;
6. Attention to detail;
7. Computer literate;
8. Able to work on own initiative but also as part of a team.
Hours of work
Part time, 20 hours a week, Monday to Friday.
The offer
* Competitive salary DOE – please state salary expectations in your application;
* 12 month fixed term contract;
* 30 days holiday including bank holidays per year, pro rata for part time;
* Workplace Pension Scheme available after qualifying period;
* Other staff benefits include discounted Gym Membership and activities, Employee Assistance Program, and discounted Dental Plans and Health Assessments;
* Modern kitchen facilities with fruit and hot drinks provided.
Location
Our Sheffield office is located in the iconic Park Hill development (S2 5QD) and is a few minutes' walk from the Sheffield train station.
Job Types: Part-time, Temporary
Contract length: 12 months
Pay: £13,000.00-£15,000.00 per year
Expected hours: 20 per week
Benefits:
* Casual dress.
Schedule:
* Monday to Friday.
Language:
* German (required).
Work Location: In person.
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