The Sales Administrator plays a crucial role in supporting the sales team by managing internal sales processes, handling customer queries, and processing orders. This role is pivotal in ensuring smooth communication between departments and maintaining customer satisfaction. The ideal candidate will be highly organised, detail-oriented, and proficient in sales software. The role offers a company pension, 26 days annual leave plus 8 bank holidays, air-conditioned office environment, free parking and optional private medical care on completion of 2 years service. Key Responsibilities: Order Processing & Management: Accurately process sales orders from initial enquiry through to delivery. Update customers on order status and delivery schedules. Liaise with internal departments (such as warehouse, logistics, and finance) to ensure smooth execution of orders. Processing of credit card payments over the phone Customer Service Support: Handle incoming calls and emails from customers all around the world, providing product information and resolving queries. Maintain strong customer relationships by responding to requests efficiently and professionally. Assist in managing customer accounts, including credit checks and maintaining account information. Sales Support: Work closely with the sales team to provide administrative support, including preparing quotes, order confirmations and sales reports Manage sales team calendars, including booking meetings and travel arrangements. Attending trade exhibitions (1-2 per year), which includes some time away from home. Update CRM systems with accurate customer data, leads, and sales activities. Reporting & Data Analysis: Generate sales reports and track performance metrics for internal use and management review. Monitor stock levels and coordinate with the procurement team to ensure availability of products. Documentation & Compliance: Ensure all sales documentation, including contracts, quotations, and orders, is accurately filed and compliant with company policies. Assist with the preparation of tenders and bids for key customers. Skills & Qualifications: Education: A-levels or equivalent or a degree is preferred. Experience: Previous experience in a similar sales support or administrative role is preferred. Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience in CRM systems is a plus. Communication: Strong verbal and written communication skills. Organisation: Excellent organisational skills with the ability to multitask and prioritise workload. Attention to Detail: High attention to accuracy and detail in processing sales orders and documentation. Key Attributes: We have a real passion for what we do, so to join the team you'll need a full driving licence and demonstrable interest in motor sport. Proactive, with the ability to work independently and in a team. Customer-focused with a professional and friendly demeanour. Ability to work under pressure and meet tight deadlines. Working Hours: Monday-Thursday: 08:30 – 17:00 Friday: 08:30 – 15:15 Closing date for applications is 15 November 2024. About Us: TRS, a division of Certex UK, manufactures safety harnesses for all aspects of motor racing, from club level through to professional teams. TRS also manufacture non-motorsport harnesses for other industries such as marine, military and light aviation. Certex UK belongs to the Lifting Solutions Group within Axel Johnson International, which comprises more than 200 companies and employs 5,700 individuals in 34 countries. Axel Johnson International is in turn part of Axel Johnson, a privately owned Swedish industrial group operating globally. Axel Johnson has a dedicated long-term approach to ownership, emphasising sustainable progress and collaboration. The focus lies on the acquisition and development of companies specialising in technical components and industrial solutions.