Field Engineer Level 3 Apprentice - Norwich
Location: Norwich
Start date: 8th September 2025
Apply by: 17th February 2025
Salary: £21,840
You're not just looking for a career, you're looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running.
About this role
Our Support Technicians look after service in the Field - this means working on-site with our diverse range of customers, from small local businesses right up to large FTSE 100 corporate organisations. As a Field Support Technician, you will be working in the Field day-to-day and have direct exposure to our customers. You will attend customer sites to help with installations where engineering support is required to set-up, install, and carry out non-complex and simple repairs.
You will also be able to confidently talk through ideas and problems a customer may have in connection to the BT portfolio. You will ensure customer's services and solutions are set up and optimised. You will also make recommendations on new digital product and service solutions.
This job is available in Business.
About the apprenticeship you'll study for
This apprenticeship will last 18 months, and you'll spend a minimum of 20% of your working hours dedicated to learning and studying. You'll also complete one study day a week. At the end of your hard work, you will gain a level 3 qualification in Information Communication.
Entry Requirements
You'll need to achieve five GCSE's at grades 4-9 (a C or above), including English and Maths. Equivalent qualifications are accepted. You will need to hold a full manual driving licence with no more than six points. If you do not hold a licence right now, you must ensure you have passed your test no later than one month before your start date.
Please note, due to the nature of the work, some roles may require security clearance.
Location: Norwich
Salary: £21,840
About BT Group
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We value diversity and inclusion and believe in making a positive impact.
How to Apply
It's easy to apply online: you just need to answer a few questions about your current or predicted qualifications and upload a copy of your previous certificates and passport.
We look forward to receiving your application!
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