We are now recruiting for an experienced administrator to join our Loss Prevention Team, based at our Head Office in Liverpool. As a Loss Prevention Alarm Monitoring Administrator you are responsible for analysing CCTV footage and monitoring store data to identify areas of loss. You will regularly communicate with stores, management and third parties as well as provide support to the Loss Prevention Team.
Package
* £25,508
* 4 on 4 off shift pattern (including bank/public holidays)
* Average 38.61 hours per week working 6am - 6pm / 6.30am - 6.30pm (with the occasional 9am - 9pm)
* 28 days paid holiday per annum, rising to 33 days upon 5 years’ service (inclusive of bank holidays)
* Contributable Company pension scheme
Employee benefits:
* MyHB employee benefits platform with access to:
o Retail and leisure discounts plus hundreds more
o Free Financial Advice
o Bank your savings into an ISA
o 24/7 confidential counselling and advice line
o Low cost voluntary insured health plans
* Onsite heavily subsidised Health and Fitness Centre
* Onsite canteen
* 10% store discount
* Access to social and sporting events
* Free car parking
* Death in Service Benefit (subject to 12 months complete service)
* Long Service recognition scheme
Job Overview
* Examine CCTV together with the incident report to gauge understanding of the incident
* Use Loss Prevention technologies to link offenders that are offending across multiple sites
* Support in the administration of all LP technologies – FaceWatch, Auror and any future technologies
* Respond to live alarms with the appropriate course of action
* Support the effective management of violent and aggressive incidents
* Review point of sale data to identify and review suspicious transactions
* Complete effective reports for stakeholders in a timely manner
* Liaise with 3rd party contractors and external agencies
* Resolving 1st line customer enquiries (Retail, Logistics and external agencies)
* Record data relating to civil debt
* Create and maintain crime packs
* To complete administrative duties as and when required
* Engage stake holders on issues and trends impacting their area of responsibility
* Offer advise and guidance on any security/Loss Prevention related incident
* Be proactive to mitigate the chance of incidents reoccurring
Minimum Criteria To Apply
* Hardworking and reliable
* Good communication skills (written and verbal)
* Computer proficient: Microsoft Office (particularly Excel, Word and Outlook); Apple Mac; and Adobe
* Numerate and accurate
* Attention to detail
* A confident communicator with excellent organisational and problem solving skills
* Experience of working in a fast-paced and demanding environment
* Experience of administrative responsibilities in previous roles
About The Company
TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.
Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 600 stores we have over 5 million customers each week.
With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!