Service Centre Lead
Location: Gloucester
Hours: Full-Time
Salary: up to £45,000, based on experience
Role Overview:
We are seeking an experienced and motivated Service Centre Lead to oversee workshop operations and a team of service and repair fitters. This role focuses on delivering high-quality results efficiently and safely while maintaining a strong emphasis on leadership and operational excellence.
Key Responsibilities:
* Lead monthly forecasting and workshop coordination to ensure operational priorities are achieved.
* Supervise and inspire service and repair teams, including conducting performance reviews and arranging training.
* Oversee service and repair activities to maintain discipline, quality, and safety standards.
* Provide hands-on mechanical build and repair support during busy periods.
* Monitor capacity, performance, and challenges, ensuring timely problem resolution and escalation.
* Maintain effective communication with internal teams and external stakeholders to provide updates on progress or challenges.
* Contribute to achieving business targets and supporting senior management strategies.
* Manage customer updates, order processing (using Efacs), and third-party procurement.
What You’ll Bring:
* Proven experience in mechanical repair/service, ideally with knowledge of valves and pressure testing equipment.
* Strong leadership and motivational skills to inspire and develop team capabilities.
* Proficiency in Microsoft Office and CRM systems; familiarity with Lean principles is an advantage.
* Excellent organisational, interpersonal, and communication skills.
* Ability to manage workloads effectively under pressure and meet deadlines.
What's on Offer:
* Competitive salary based on experience.
* A generous pension scheme (7% company/5% employee contributions).
* 25 days of annual leave plus bank holidays.
* Life Assurance at 3x salary.
* Peer-to-peer recognition programmes.
* Early Friday finishes and Christmas shutdowns.
How to Apply:
To be considered for this exciting role, please email your CV to andrew.penrith@first-base.co.uk or call Andrew on 01453 755330.
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