Mid Cheshire Hospitals NHS Foundation Trust
We are looking for an enthusiastic, motivated Customer Care Assistant to join our dynamic and forward-thinking Nantwich Care Community Teams at the reception desk at Church View Primary Care Centre.
Main duties of the job
As part of Integrated Care Community, we are proud of the transformation work we have already achieved in order to establish the "Right Professional, Right Place, Right Time" approach.
The successful candidate will provide administration and clerical service to the Care Community.
A key requirement of the post is to welcome and receive patients/relatives/carers and other visitors into the workplace, and maintain the preparation and flow of patient data/information.
You will need to ensure that all data/information is maintained to the agreed quality standard and available at the right time and place.
You will also be expected to organise your own workload in order to maintain an efficient and professional service.
Job responsibilities
1. Provide a comprehensive administration and clerical service to the Care Community.
2. Welcome and receive patients/relatives/carers and other visitors into the workplace, maintaining the preparation and flow of patient data/information, ensuring that all data/information is maintained to the agreed quality standard and available at the right time and place.
3. Organise own workload in order to maintain an efficient and professional service.
4. Provide an efficient reception service, greeting patients, public and all visitors as they arrive, dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly.
5. Provide administrative support to the Care Community as requested, according to the requirements of the service, where appropriate.
6. Maintain systems and processes to ensure that patient information/data is recorded accurately according to the agreed quality standard.
7. Use the required electronic systems for correspondence and clinic management.
8. Maintain constructive relationships with others, within and across Care Community Team and wider divisions and externally in order to improve the effectiveness and efficiency of services to patients.
9. Support Care Community Hubs to respond to demand in calls to the service with support from other Care Community admin and wider Clinical staff within appropriate procedures and guidelines.
Person Specification
Qualifications
Essential
* 5 GCSE's grade C or equivalent. Must include English.
* Proficient in Microsoft applications including Outlook, Word, Excel, and PowerPoint.
* ECDL or equivalent.
Desirable
* Knowledge of medical terminology.
* Level 3 Business Admin or Team Leading Qualification.
Experience
Essential
* Previous Administrative experience.
* Knowledge of confidentiality in accordance with Data Protection Act and national/local guidelines.
Desirable
* Understanding of health records/waiting lists.
* Understanding of computer systems used by the department.
Skills and Knowledge
Essential
* Excellent verbal and written communication skills.
* Ability to prioritise own workload.
* Good interpersonal skills.
* Excellent time management and organisational skills.
* Proactively manage change.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer details
Employer name
Mid Cheshire Hospitals NHS Foundation Trust
Address
Church View Primary Care Centre
Beam Street
Nantwich
CW5 5NX
Employer's website
https://www.mcht.nhs.uk/
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