Demand Planning / Customer Care (Mon-Fri 08.30am-5.00pm) This role involves forecasting stock levels and minimising shortages. You will oversee demand planning supply chain operations, logistic compliance and the seamless operation of office and warehouse facilities. Maintain a 12-month rolling forecast for all products. Validate forecasts and production schedules with the group planner in France. Lead monthly forecast meetings with key distributors, converting the next three months into firm orders. Prepare reports on orders, sales, backorders, KPIs, and logistics performance. Align promotions, new product launches, and discontinuations with the sales & marketing team’s forecasts. Add and communicate freight charges, providing Dealers with delivery status updates. Generate shipping labels and manifests within the freight company portal with accurate shipment details. Process backorders based on incoming stock updates from the Warehouse. Liaise with dealer queries regarding expected deliveries and backorder status.