About us
We are a well-established Domiciliary Home care company based in Stowmarket, Suffolk. The aim of our business is to deliver the very best person-centred care packages to our clients. We are currently looking to recruit a part-time Care Coordinator alongside our existing Coordinator as a job share.
The successful candidate will:
* Have previous care experience
* Monitor and manage the rotas for clients and staff using our electronic system
* Work well in a fast-paced pressured environment
* Monitor staff and client communications
* Be competent with using computers, emails, and apps
* Be familiar with the surrounding areas where we have clients
* Be able to build runs, taking into consideration continuity, staff availability, and travel
* Be familiar with the working time directive in the care sector
* Be flexible as working days and times can change in emergencies
* Be well-organised
* Have good time management abilities to meet deadlines
* Be able to handle difficult conversations
* Have an excellent telephone manner along with good interpersonal and influencing skills
* Ensure good record keeping
* Assist with covering care visits when required
* Take new client referrals and arrange care assessments for the Registered Manager if we can accommodate
* Be on call one evening a week and one weekend in 4 (from 17:00 until 08:30 the next morning mid-week and from 17:00 Friday until 08:30 Monday morning). This is paid at a separate rate
* Work 2 Bank holiday days on call per year
* Be customer-focused and must be able to multitask and work well under tight deadlines and pressure
* Have a minimum qualification of level 2 in Health & Social Care (level 3 preferred)
* Be self-motivated and passionate about the care sector
* Be part of a small team in a domiciliary care service with a “good” CQC rating, with aspirations of being “outstanding” who are proud to make a difference
Job Types: Part-time, Permanent
Pay: £13.50 per hour
Expected hours: No less than 18.75 per week
Benefits:
* Company pension
* Health & wellbeing programme
* Store discount
Schedule:
* Day shift
* Flexitime
* Holidays
* Monday to Friday
* Overtime
Licence/Certification:
* Driving Licence and access to a vehicle (required)
Work Location: In person
Reference ID: Coordinator
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