Job Summary: Provide technical support to clients via phone and email. Respond to queries, resolve issues, and escalate complex problems to senior team members. Key Responsibilities: • Respond to client inquiries in a timely and professional manner. • Troubleshoot technical issues and resolve problems quickly. • Collaborate with the team to resolve complex issues. • Maintain accurate records of client interactions. • Continuously improve technical skills to stay up-to-date with industry developments. • Maintain confidentiality of client information and adhere to data protection policies.