Connect it Utility Services is a growing multi-utility company committed to delivering exceptional service in the utility sector. We are expanding our team and seeking a DNO Field Service Representative to support planned electricity supply interruptions, focussed on customer communication and ensuring efficient project execution across the South of England.
As a DNO Field Service Representative, you will be responsible for delivering customer notification letters for planned supply interruptions, engaging with customers and with a strong understanding of distribution network operations to address any project concerns. This role is well-suited for individuals at various stages in their careers, particularly those with prior experience in similar roles.
Key Responsibilities:
* Notification Delivery: Personally deliver planned interruption notification letters to customers, ensuring timely and clear communication about upcoming supply disruptions.
* Customer Engagement: Serve as the primary point of contact for customers, providing information, reassurance, and addressing any concerns related to planned works.
* Site Assessments: Conduct on-site evaluations to identify constraints and gather information that supports project planning and execution.
* Administrative Support: Maintain accurate records of customer interactions, notification deliveries, and site assessments using internal systems.
* Outage Planning Support: Review affected network seg...