Head of Operations
Are you a dynamic and experienced leader with a passion for shaping both people and processes? An innovative architectural practice based in London, is seeking a Head of Operations to join their talented team.
About the Firm:
This forward-thinking architectural firm is renowned for delivering characterful, high-quality designs that place people at the heart of the process. The firm prides itself on a culture of innovation, collaboration, and craftsmanship. To continue evolving and growing, they are seeking an exceptional leader to drive operational excellence and people strategy.
Role Overview:
The Head of Operations will play a pivotal role in shaping the firm’s future. This is a unique opportunity to lead both operations and people strategy in a high-performance, creative environment. The role involves overseeing the day-to-day operational efficiency of the business, driving process improvements, and developing strategies that foster a strong, positive work culture. As a key member of the senior leadership team, you will collaborate with both creative and administrative teams to ensure smooth and effective operations.
Key Responsibilities:
* Lead and manage the operations team to streamline internal processes, improving efficiency and quality of service across all departments.
* Develop and implement strategies to drive employee engagement, retention, and well-being, fostering a supportive and inclusive work environment.
* Collaborate with senior leadership to define and execute business goals, ensuring alignment with the firm's long-term vision and growth strategy.
* Oversee human resources functions, including recruitment, training, and professional development initiatives.
* Manage internal communications, ensuring transparency and collaboration across all teams.
* Provide leadership in the day-to-day operations of architectural projects, ensuring seamless delivery from concept to completion.
* Monitor business performance, identify areas for improvement, and propose solutions to support sustainable growth.
Key Skills and Experience:
* Proven experience in a senior operations or people management role, ideally within a creative or design-led industry (architecture experience is a plus).
* Strong leadership and team management skills, with the ability to inspire and motivate a diverse workforce.
* Exceptional organizational and problem-solving abilities, with the capability to manage multiple priorities and tasks effectively.
* Experience shaping and implementing HR policies, recruitment strategies, and employee development initiatives.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
* A proactive, hands-on approach to leadership, with a passion for driving innovation and operational excellence.
What the Firm Offers:
* A flexible work schedule to promote a healthy work-life balance.
* Company trips designed to encourage team bonding and relaxation.
* A performance-based bonus scheme.
* Opportunities for professional development and career growth.
* A collaborative, creative environment where people are at the heart of everything the firm does.
If you are excited about the opportunity to lead a talented, diverse team and help shape the future of an innovative architectural practice, our client would love to hear from you.