About the Client Our client is a leading eCommerce business specializing in construction equipment sales, from HVAC systems to construction machinery. With a rapidly growing presence across multiple sectors, their mission is to maintain their position as market leaders while expanding into new territories. Operating from a modern, open-plan office near Knowsley, they foster a collaborative and ambitious work environment. Roles/Responsibilities • Lead the sales function across several eCommerce websites, focusing on customer service and maximizing order values. • Manage and grow the sales team, setting KPIs, improving performance, and fostering strong customer retention. • Respond to sales inquiries via phone, chat, email, and SMS, providing expert advice and solutions. • Develop supplier relationships, implement promotional plans, and manage product selections. • Conduct detailed reviews and audits of the sales process to identify and implement improvements. • Support marketing and finance teams with sales forecasts, reports, and actionable insights. • Process orders with precision and oversee the entire sales cycle to ensure accuracy and customer satisfaction. • Take a hands-on approach by engaging in direct sales and customer service to better understand operational challenges. Qualifications • Proven experience in eCommerce or construction equipment sales, with a track record of driving growt • Strong leadership skills with experience in managing and developing a sales team. • High attention to detail and excellent multitasking abilities. • Knowledge of industrial equipment such as HVAC, plant machinery, or construction tools. • Proficiency in customer relationship management and sales processes. • Excellent communication and interpersonal skills, with a customer-first mindset. • Ability to analyze sales data and make informed decisions to achieve business goals. Benefits • Competitive salary, plus bonus based on gross margin achievement. • Flexible schedule: Monday to Friday, 9:00 AM - 5:30 PM or 8:30 AM - 5:00 PM. • Casual dress and a relaxed, friendly office environment. • Additional perks: private medical insurance, company pension, employee discounts, and more. This position is ideal for a Sales Manager seeking to make an impact in a growing eCommerce environment