Job Summary
Grade: N
Salary: From £49,764 up to £53,817 per annum plus relocation support
Hours: Full time
Contract type: Permanent
Location: Harrogate area with hybrid working available
The future is extremely bright with No Wrong Door Service and we are looking for a dynamic and motivated Team Manager to join us as we ensure that every child or young person we work with gets the right support at the right time to meet their needs.
We are looking for an experienced, dynamic and motivated No Wrong Door Team Manager to lead a hub that serves the west/central areas of the county.
Main Duties of the Job
You will provide direct line management of a multi-disciplinary team including police and health colleagues. You will also be responsible for a diverse range of placement options for children and young people with high complex needs including at times of emergency and overseeing out of hours provision. You will also manage services which include Edge of Care provision, activities, and bespoke placements.
This role will require you to register with Ofsted as the Registered Manager for the NWD hubs Children's Home. As a registered manager, you must have a minimum of 2 years experience in a role relevant to the residential care of children in the past 5 years and some prior experience as a senior practitioner or manager. You should have a sound knowledge of the Children's Home Regulations and Quality Standards alongside an understanding of the Social Care Inspection Framework.
As the NWD Team Manager, you will provide clear leadership, management and direction to the NWD Team using evidence-based practice models and ensure productive multi-agency relationships that drive forward positive outcomes for children.
This role also requires you to participate in an out of hours Standby Manager Rota providing advice and support to the NWD Hubs and EDT out of hours. An additional allowance/payment is made for this element of the role.
About Us
This is a truly unique role where you will lead from the front to drive forward the No Wrong Door service through strong relational practice using the No Wrong Door ethos and culture making a real difference in the lives of the children, young people and families we support.
Date Posted: 15 November 2024
Pay Scheme: Other
Contract: Permanent
Working Pattern: Full-time
Reference Number: F0025-24-0083
Job Responsibilities
As part of the Children and Young Peoples Service, you will be working with colleagues who have a commitment to shared values and the common purpose of developing a culture of inter-agency working, including statutory bodies, third and private sector organisations. There is a commitment to ensure that strategic visions are translated into local plans in collaboration with professionals, partners and service users.
Sitting within the Children and Families service (CFS), the post holder will drive forward the effective delivery of the No Wrong Door methodology and core offer. The post will lead and manage a range of services, support and placements for both looked after children and those on the edge of care ensuring interventions include embedded specialist roles, in line with core assessments and care plans. Key characteristics of this post are effective leadership and management skills with the flexible deployment of a significant and resilient staff team. The post will manage a 24-hour service and be able to progress plans for complex adolescents working effectively with key (CFS) teams and partners.
This post has responsibility for the management of significant financial resources and the service must be delivered within nationally defined regulations and standards. The post requires an enhanced DBS.
Job Purpose
Responsible for the management of the No Wrong Door Hub (East or West), a multi-agency partnership between the Local Authority, Police and Health. Responsible for a range of diverse placement options for the most complex, high risk young people including residential care and out of hours provision. Also, service delivery for Edge of Care, Activities and Bespoke placements for up to 50 young people at any time.
Operational Management
1. Responsible for integrated management of hub placements, edge of care, activities, bespoke and 28-day strategy placements, including Unaccompanied Asylum-Seeking Children when required.
2. Ensure Service and Team Plans are developed and delivered.
3. Provide guidance and operational oversight as necessary outside normal office hours to support the robust prevention of children becoming unnecessarily looked after.
4. To carry out duties, as required, under the Council's complaints, disciplinary and grievance procedure, including the functions of an investigating officer across all settings.
5. Ensure effective collaboration with housing and leaving care to deliver a streamlined service across a range of provision and into independent living.
6. Ensure quality assurance and deliver against key performance targets.
7. Support the development of the NWD methodology regionally and nationally including influencing decision and policy makers.
8. Manage the recruitment, training, service development and quality of NWD.
9. Rigorously self-assess against standards, regulations and Ofsted inspection frameworks.
10. Provide clear management, leadership and direction to the NWD Hub using evidence-based models including Signs of Safety and Restorative Practice.
11. Effectively deliver on and review the Hub's Statement of Purpose.
Resource Management
1. Provide clear oversight, management and prudent control of complex financial resources.
2. Support wider service targets in C&F through delivery of timely, flexible support 24/7 to meet fluctuating and at times intensive demand.
3. Provide rigorous challenge to meet young people's care plan i.e., Finding and Matching Panel.
4. Provide a training plan for the service, including induction, safeguarding, child protection and support a NWD learning culture.
5. Deliver a service in accommodation that is fit for purpose and meets the needs of complex young people.
6. Forward plan to ensure resources are effectively managed and risks identified early.
7. Ensure services meet need in relation to health, welfare and development and provide care based on evidenced based and aspirational practice.
Partnerships
1. Develop and maintain multi-agency networks, ensuring NWD is kept at the forefront of strategic developments and partners priorities, at all levels.
2. Develop and maintain good working relationships with both internal colleagues and partners.
3. Deliver an integrated service working to the NWD culture and practice model.
4. Work effectively and collaboratively with case holding Team Managers.
5. Ensure interagency collaboration to deliver aspirational practice and creative education packages for complex young people.
Strategic Management
1. Manage the creation and development of links with local communities and services.
2. Provide effective performance management providing outstanding services.
3. Provide manager representation and insight at appropriate meetings and panels and contribute to the management of the NWD budget (which includes a range of placements, support and services with additional resource implications).
4. Deliver high standards of practice in the context of rapidly changing national policy, guidance and inspection frameworks.
5. Take lead responsibility for Health and Safety across the NWD Hub.
Communications
1. In collaboration with the Group Manager NWD, ensure there is an effective flow of information with the service, peers, senior leadership, Elected Members, Looked after Children's Groups, Multi-Agency partnerships, and key government departments.
2. Ensure services establish rapport and respectful, trusting relationships with children, young people, their families and carers.
3. Ensure young people are involved in the development of services through consultation, participation and focus groups.
4. To be a key enabler for reducing LAC and safely maintaining young people in their communities in a planned or an emergency basis.
5. Present information through public speaking at local, regional and national events in line with NYC expectations.
6. Ensure that the service provides effective, child friendly recording.
Systems and Information
1. Ensure compliance with Freedom of Information requests by collating, analysing, and releasing appropriate information.
2. Collate, analyse and report on key performance information and targets.
3. Ensure there are robust effective systems in place that provide suitable evidence to Ofsted and HMI inspectors for wider Council inspections.
4. Ensure effective use of Liquid Logic Children's System and business intelligence to review performance, set targets and develop improvement and action plans.
Safeguarding
1. Be responsible for promoting and safeguarding the welfare of young people.
2. Lead on any safeguarding issues, manage investigations, complaints and any issues around whistleblowing including LADO investigations and reports to Ofsted.
3. Ensure services are safeguarding compliant, making effective use of support services including legal, insurance and HR.
Person Specification
Experience Essential
* Knowledge of current philosophy in childcare.
* Detailed knowledge of National Minimum Standards, Children's Homes Regulations and Safeguarding frameworks.
* Knowledge of the legal framework for working with children & families.
* Knowledge of current best practice in child placement services.
* Detailed awareness of current national developments for children and families.
* High degree of understanding around the latest research and evidenced based interventions.
* Evidence of business acumen.
* An understanding of political and government policy drivers.
* Substantial and relevant experience of working with complex young people and families.
* In depth experience of people and budget management.
* Experience of intra and inter-agency work.
* Experience of supervising a range of staff.
* Experience of project and change management.
* Experience of working with a range of colleagues and partners.
Occupational Skills Essential
* Ability to demonstrate effective leadership and motivate teams.
* Ability to relate to and communicate positively with complex adolescents.
* Ability to effectively plan and manage dispersed services and resources.
* Highly effective communicator who influences effective partnerships and delivers aspirational outcomes.
* Ability to manage and develop new ways of working, including integration with other key agencies and partners.
* Strong performance management with ability to plan, audit and evaluate.
* Ability to monitor services and practices to ensure agreed national standards are maintained and to intervene constructively when required.
* Ability to positively plan for and implement solution focused change to effectively improve services.
* Ability to lead service delivery to predict potential policy direction.
* Excellent organisation skills and ability to autonomously prioritise work.
* Ability to appropriately professionally challenge and be challenged.
* Strong commitment to Anti Discriminatory Practice.
* Excellent verbal, written, IT and presentation skills.
* Ability to understand complex performance information, complete detailed analysis and competently use information.
* Strong budget management skills.
Qualifications Essential
* Hold a final level professional qualification e.g., CQSW, CSS, DIPSW or equivalent.
* Level 5 Diploma in Leadership and Management for Residential Childcare or equivalent, as outlined in the Guide to the Children's Homes Regulations including the quality standards - April 2015 (or willingness to undertake it).
* To be available and prepared to work evenings and weekends.
* Ability to meet the travel needs of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: North Yorkshire Council
Address:
County Hall
Racecourse Lane
Northallerton
North Yorkshire
DL7 8AE
Employer's Website: https://www.northyorks.gov.uk/
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