Fraud operations analyst

💙 Our mission

At NALA, we're building payments for the Next Billion. This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike—helping them thrive in a global economy.

We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale.


🙌 Your Mission

As a Fraud Operations Analyst at Nala, you will be at the heart of our mission to protect our customers and business from financial crime. You’ll work with our dynamic team to identify and prevent fraudulent activities across our payment platform. Your role will involve analysing transactions, detecting suspicious patterns, and providing timely responses to emerging threats. By using data-driven insights and advanced tools, you’ll help maintain the security and trust that our customers rely on every day.


🎯 Your responsibilities in this role

* Review alerts and investigate potential fraud cases to identify and prevent fraudulent activity, protecting our customers and the business.
* Assist the fraud team with day-to-day tasks, working collaboratively to improve our fraud prevention systems and processes.
* Suggest improvements to the alert system, processes, and tasks based on your analysis and experience, helping to build a more efficient and effective fraud protection strategy.
* Support in data analysis, including basic tasks using tools like Excel and SQL, to identify trends and patterns in fraudulent activity.
* Collaborate with other teams to implement solutions that improve fraud detection, streamline workflows, and enhance overall security.
* Learn and develop with the goal of moving to a more senior position over time, including responsibilities for more complex fraud investigations and potentially building tools and rules to improve fraud detection.


🔥 Must-Have Job Requirements

* 1-2 years of experience in a fraud operations or similar position, with a strong understanding of fraud detection and prevention practices.
* Ambitious and proactive with the ability to suggest and implement improvements to fraud alerts, processes, and tasks.
* Tech-savvy, with experience using tools like Slack, Gmail, Excel, and SQL. Basic data analysis skills are required to help identify trends and insights.
* A desire to grow into more senior roles, including handling complex fraud investigations and contributing to the development of tools, rules, and systems for fraud detection.
* Strong attention to detail, critical thinking, and problem-solving skills to effectively manage and resolve potential fraud cases.
* Good communication skills for working within a team and with other departments, providing clear and concise updates on fraud activity.


➡️ Interview Process

Our Interview process is designed to give you a clear understanding of the role, as well as the opportunity to showcase your skills and experience. Here’s what you can expect:

* 30-Minute Initial Interview
You’ll have a conversation with our Senior Talent Partner to discuss the role, align on expectations, and explore what excites you about the opportunity at Nala.

* Take-Home Task
We’ll send you a dataset of transaction records for you to analyse. Your task is to propose strategies to enhance our fraud detection processes, helping us stay one step ahead in the fight against fraud.

* 1-Hour Task Review & Q&A Interview
During this session, you’ll walk us through your approach to the task, explaining your thought process and findings. We’ll also discuss your experience, skills, and dive deeper into the specifics of the role.

* 30-Minute Final Interview with Our CTO
In this final conversation, you’ll meet with our Chief Technology Officer to explore how your experience aligns with the broader goals of the team and Nala’s mission. This is a great opportunity to learn more about our culture and future vision.


⭐️ Benefits

* 35 Days Off: Enjoy an amazing 35 days of holidays to unwind and explore.
* Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
* Enhanced Parental Leav e - We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
* Global Workspace: Get access to WeWork locations worldwide.
* Learning Budget: Fuel your growth with $1000 annually for learning and development.
* Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
* Monthly Socials: Join fun social events every month for great times.
* Free Coffee: Enjoy barista-style coffee at your fingertips.


🚀 Ready to Make an Impact?

If you’re passionate about fraud prevention, excited to work in a fast-paced fintech environment, and eager to help shape the future of payments, we’d love to hear from you. Apply now and take the first step toward joining Nala’s mission to create a safer, more secure platform for our users.