Job Overview
The Customer Care Colleague is responsible for providing exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. The role requires collaboration across multiple digital channels to personalize each interaction with a customer.
Key Responsibilities
* Collaborate with internal stakeholders to meet client needs and expectations.
* Support teams within the business operations function as needed.
* Comply with all regulatory requirements and internal policies related to customer care.
Analyst Expectations
* Meet the needs of stakeholders/customers through specialist advice and support.
* Perform prescribed activities in a timely manner and to a high standard.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.