We are recruiting on behalf of a market leading and well-established Plastic Products company based in Watton, Norfolk, due to their continuous growth and development they are looking to employ a Customer Service Administrator to join their friendly and dynamic team.
This is a permanent office based role.
Competitive salary offered depending on experience.
20 days holiday, rising by 1 day per year to a maximum of 25 days per year.
Working hours will be Monday – Friday – 8.30am – 4.30pm.
Reporting to the Country Sales Manager
Role Purpose of the role:
Providing a high quality external and internal sales support service
Principal Accountabilities
Contact qualified customer enquiries.
Manage incoming requests.
Process orders
Receive incoming calls and forward them too relevant personal.
Create and deliver invoices.
Qualify incoming inquiries.
Support the selling process with the externa sales team.
Taking over tasks in absence of the sales team member
CRM management
Price list maintenance
Client complaint management
Customer satisfaction survey
Requirements for the role:
Professional Experience and skills
Experience of minimum 2 years in a sales office environment
Solution oriented, wanting to exceed customer expectations.
Experienced in Sales and Customer Service
Good communication skills – verbally and written.
Ability to work in a team (close contact to the Logistics Team, Customer and Sales Team)
High emotional intelligence
Excellent computer skills, knowledge of (MS Office and preferably SAP Business One)
Familiar with using CRM diary system (Customer Relationship Manager)
Be organised and have great attention to detail.
Friendly and customer focused