Hotel Night Manager - King Street Townhouse Hotel & Spa
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG:
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
JOB DESCRIPTION:
Location: Manchester City Centre
Position: Full-Time (40 hours/week)
Shift Hours: 10:45 PM - 7:15 AM (5 days per week)
Salary: Competitive, reflecting your skills and experience
King Street Townhouse Hotel is seeking a dedicated hospitality professional with leadership skills and a passion for excellence. As a Hotel Night Manager, you will oversee night operations, ensuring outstanding service for our guests.
The hotel also includes King Street Tavern (bar, restaurant and wine cellars), afternoon tea rooms, conferencing & event space, gym and treatment rooms, which are available to hotel guests. King Street Townhouse boasts some amazing features, such as its rooftop infinity spa pool, with views of the spires and clock tower of Manchester’s iconic town hall. The hotel prides itself in its reputation for special events and occasions.
PRIMARY ROLE RESPONSIBILITIES:
* Manage night shift processes and front desk operations
* Train and guide front desk team members
* Address guest inquiries and provide concierge services
* Conduct administrative tasks, including night audits
* Act as the manager on duty in the absence of senior management
* Welcome guests, manage bookings, and allocate rooms
* Handle phone inquiries, take messages, and respond to requests
* Ensure prompt payments and prepare room bills
* Liaise closely with other departments
BENEFITS:
* Exclusive room rates for you and your family
* 20% off dining at our hotel, 50% off at Hale Country Club & Spa
* Discounted membership at Hale Country Club & Spa
* Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
* In-person or video GP consultations, discounted prescriptions, and physiotherapy
* Increasing annual leave with service, plus your birthday off
* Continuous learning and development opportunities
* £250 bonus for referring a friend
* Complimentary meals during shifts and provided uniforms
* Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
* Access to in-house Wellbeing Program
* Pension scheme for financial stability
APPLICANT REQUIREMENTS:
The successful applicant will have/be:
* Experience in a 5-star luxury hotel as a Night Manager, Reception Supervisor, or Hotel Concierge
* Proactive, physically active, and able to work at a fast pace
* Enthusiastic and positive, promoting a welcoming atmosphere
* Detail-oriented with a commitment to high standards
* Flexible with shift patterns, including nights and weekends
* Demonstrated enthusiasm for the King Street Townhouse brand
APPLY:
To apply, please send us your up-to-date CV using the link below. Visit our THG Careers page to learn more about current opportunities – we’d love to hear from you!
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days.
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