My client is looking for an Infrastructure Engineer to join their team based in Camberley. This will be working on a shift rota:
1. Early - 07:00 to 14:30
2. Late - 14:30 to 22:00
3. Week night - 22:00 - 07:00
Key Duties to Include:
* Break fix server engineer working on HP, Dell and IBM servers, server provisioning, rack, stack and configure servers.
* Support trainee DC Engineers when required.
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support.
* Responsible for proactive updating of customer and resolution of service.
* Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
* Liaise with onsite support engineers and within other sites.
* Manage all incoming calls and emails to the data centre support function.
* Liaise with third-party suppliers to report and escalate customer problems.
* Respond to customers within agreed SLA.
* Follow escalation processes; tickets to support management and other teams as required.
* Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
If you are available and interested, please apply today!
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