To assist the practice manager in the day to day running of the practice. We are a well-established practice with a CQC rating of good. Staff retention is high with very little turnover. We offer a pension scheme of NHS or Nest, free parking on site, and a laptop provided for home working 1 day per week.
Our team consists of 3 GPs, 2 nurses, a Paramedic Practitioner, a Physician Associate, an HCA, 5 receptionists, and a secretary. We have a list size of 7400 patients.
Main Duties of the Job
* Ensuring team members have a clear understanding of work objectives and work with commitment.
* Ensuring teams contain a suitable mix of knowledge, skills, and experience wherever possible.
* Providing teams with the resources they need.
* Encouraging team spirit and motivation.
* Maintaining team performance even at times of absence or shortage, redeploying staff as necessary.
* Delegating work activities to team members as appropriate.
* Completing quality improvement projects.
Job Responsibilities
* Monitoring appointment availability both in advance and on a daily basis and ensuring appropriate action is taken, for example, locum cover booked.
* Planning well ahead for absences such as annual leave.
* Regularly reviewing access arrangements, for example, demand surveys, access audits, and recommending changes.
* Ensuring adequate levels of all types of staffing.
* Monitoring and developing patient services.
* Ensuring service development and delivery is in accordance with contractual and local/national guidelines including commissioning.
* Monitoring and maintaining registration policies, monitoring patient turnover and list size.
* Ensuring that the delivery of practice services is in accordance with equality legislation and protects all patients and carers' rights.
* Optimising resources: IT and information management.
The Assistant Practice Manager will be responsible for ensuring that the practice's IT resources (hardware and software and data) are effectively managed and maintained to protect the integrity of patient records and other records and ensure that resources are used to the best benefit of patient care. This will include:
* Ensuring that all team members are able to make the most effective use of the technology they are required to work with.
* Ensuring that data and information are received at the correct time, in the correct format, are processed accurately in an agreed format, are appropriately actioned, are stored securely, and are transmitted in a way that ensures confidentiality.
* Ensuring the practice's compliance with the Data Protection Act and Freedom of Information Act, and other relevant legislation and professional information management standards such as GMC guidance.
* Implementing and monitoring systems which ensure that patient confidentiality is protected at all times by all staff, who are aware of their responsibilities.
* Ensuring the practice has systems and processes for effective data processing and management. Monitoring, evaluating, and adjusting the ways in which technology is used in order to benefit patients and the practice.
* Planning for future adoption of new applications of IT to develop and enhance service delivery.
* Developing and maintaining the practice website/intranet as well as external information held on sites such as NHS.UK.
Person Specification
Experience
* Experience of working in general practice in a similar role would be an advantage, or to have management experience and managed projects.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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