Highly Specialist Speech and Language Therapist - Stroke, Bristol
Client:
University Hospitals Bristol and Weston NHS Foundation Trust
Location:
Bristol, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
62dc07b6c21e
Job Description:
We are looking for a friendly and welcoming patient-facing Ward Clerk for our antenatal/postnatal ward. As a key member of the team, you will be responsible for providing administrative, clerical, and reception duties to support staff and service users.
A flexible approach to working hours is essential to meet the demands of the service and the team you are working within. This post is for a ward clerk who is able to work long shifts including weekends and bank holidays.
Communication:
1. To liaise with patients, clinical staff, GPs, and Trust support staff in person, via telephone, and email as necessary.
2. Show a caring and professional approach towards patients and visitors when carrying out all duties.
3. Escalate patient queries, capacity problems, and general issues to the role’s line manager or relevant clinical staff as appropriate.
Patient Care:
1. To welcome and assist patients, relatives, and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
Organising and Planning:
1. Ensure that all clinical results and other clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards.
2. Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward.
3. Prepare patient notes for coding within the relevant deadlines set by the coding team.
4. To carry out associated clerical duties, for example, maintaining accurate filing systems, photocopying, receiving and distributing post, diary management, and scanning patient notes if required.
5. To undertake the role’s duties in the case of a major incident in your department.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall, and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce that represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
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