Contact Centre - Customer Services
Summary
Customer Solutions Associate
Starting salary of from a minimum of £23,540 - depending on experience.
Combined annual bonus and incentives up to 30% of annual salary.
Location: Leeds, Thorpe Park, Hybrid working.
Start date: We are currently hiring for October 2024.
Our working hours are Monday to Friday 09:00-18:30 and Saturday 09:00-16:00.
We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we’re one of the best places to work in the UK. Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.
We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
Job Description
As a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and also making outbound calls.
You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills, making sure we achieve the right outcome for our customers whilst working towards KPI’s. It’s not for everyone, but in this role, you can make a real impact on peoples’ lives.
To join us, you’ll need:
* Demonstrable skills of supporting customers
* Great listening and communication skills
* To be a people person and have an empathetic ear.
* Resilience and ability to work towards and exceed targets.
* Enthusiasm, passion, and dedication to achieve business and personal goals.
* Previous contact centre experience is desirable.
* Experience working in a regulated environment is also desirable.
You’ll also have lots of opportunities to make an impact on your personal development. We have a big focus on helping our colleagues develop their careers and grow with us, together. There are clear career pathways for progression in customer facing roles, into leader roles and other specialist roles within the group. Everyone can help us make a difference here.
So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you’re ready to help us make credit work better for all, we think you’ll fit right in.
Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.
That means…
* A starting salary of from a minimum of £23,540 depending on experience.
* Pay increases. Including on passing probation at 6 months and reviewed again at 12 months.
* A performance related quarterly incentive bonus and a discretionary annual bonus for a job well done, earn up to an additional 30% of your annual salary.
* An extra 3% added to your salary for flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
* We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park.
* Free parking when you are in the office.
* 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
* Life assurance
* A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
* Wellbeing support and a programme of webinars and classes geared towards mindfulness.
* Job security
Ready to share in that mission?
Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.
Together, we go further - and it starts with you. So, if you’re interested in adding your voice to our fantastic team of people, take the first step and apply today.
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