Job summary 12 Month Secondment Cancer Booker - Maternity Leave Cover Central Outpatient Booking team West Middlesex Site This is an exciting opportunity to become the Senior Patient Administrator, Cancer Booker within our busy Booking team and Call centre, providing a fully comprehensive administration service to the high performing Cancer Booking team within Patient Access. Applicants should have a calm nature, be empathetic and organised. You should have Cerner, ERS and some cancer knowledge. Main duties of the job Main duties of the job This is an exciting opportunity to become the Senior Administrator providing fully comprehensive administration support to the cancer Booking team with the main Outpatient Booking team. You will be responsible for booking all cancer appointments, providing detailed information to cancer services team and other services. You should have exerlent customer service, have an understanding of cancer wait times, be calm in your approach and empathetic. The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner. Successful applicants will demonstrate excellent communication skills in order todeliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously. About us Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitalalong with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex. We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period. Some roles may require weekend shifts at multiple sites. Date posted 28 February 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year per annum incl. HCAS (pro rata) Contract Secondment Working pattern Full-time Reference number 289-CSS-1751 Job locations West Middlesex Hospital Twickenham road Isleworth TW7 6AF Job description Job responsibilities Roles and responsibilities Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved. Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills. Proactively manage patient pathways so that all patients receive a high standard of service delivery. Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information. Participate in new staff induction, demonstrates duties to new starters and providing close supervision. Development of new members of the team through training and supervision. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made. Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service. Job description Job responsibilities Roles and responsibilities Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved. Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills. Proactively manage patient pathways so that all patients receive a high standard of service delivery. Use initiative when dealing with patients problems or when dealing with managers and consultants who may request patient information. Participate in new staff induction, demonstrates duties to new starters and providing close supervision. Development of new members of the team through training and supervision. Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made. Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service. Person Specification Education and Qualifications Essential English and Mathematics GCSE or equivalent Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience. Desirable Qualification in Management such as First Line Managers up to certificate level. Experience Essential Experience of working in a team Communicating with members of the public Demonstrable experience of working in an administrative role in a busy office environment Experience of working with management and the general public Experience of working with a wide range of people Desirable Working in NHS or other similar health care environment. Demonstrable experience of working within customer-driven service and working to strict targets Proven experience of dealing with complex telephone calls Skills and knowledge Essential Excellent communication skills both written and verbal Able to explain procedures and policy to other staff Willing to learn new systems Ability to prioritise workload effectively and meet competing demands Competent working knowledge of windows based computer systems To have a flexible approach to work and be able to use own initiative Desirable Familiarity with written communications Knowledge of filing systems and ability to file accurately and pay attention to detail Person Specification Education and Qualifications Essential English and Mathematics GCSE or equivalent Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience. Desirable Qualification in Management such as First Line Managers up to certificate level. Experience Essential Experience of working in a team Communicating with members of the public Demonstrable experience of working in an administrative role in a busy office environment Experience of working with management and the general public Experience of working with a wide range of people Desirable Working in NHS or other similar health care environment. Demonstrable experience of working within customer-driven service and working to strict targets Proven experience of dealing with complex telephone calls Skills and knowledge Essential Excellent communication skills both written and verbal Able to explain procedures and policy to other staff Willing to learn new systems Ability to prioritise workload effectively and meet competing demands Competent working knowledge of windows based computer systems To have a flexible approach to work and be able to use own initiative Desirable Familiarity with written communications Knowledge of filing systems and ability to file accurately and pay attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Chelsea and Westminster Hospital NHS Foundation Trust Address West Middlesex Hospital Twickenham road Isleworth TW7 6AF Employer's website https://www.chelwest.nhs.uk/ (Opens in a new tab)