Long Stratton Medical Partnership are looking to welcome a dispensing clerk to act as a focal point of communication between the GPs, receptionist, practice manager, patients and local chemist, as well as other members of the primary health care team, to ensure patients' repeat medication is produced within the current protocols of the surgery. This is a part-time role, 25 hours per week - 5 hours over 5 days.
The purpose of the role is to process all repeat medication requests sent in by patients using the various protocols in place.
Main duties of the job
* Work with our GPs to provide a responsive repeat prescription service.
* Collect repeat prescription requests from the post box and via e-mail.
* Liaise with patients and chemists regarding queries and requests.
* Ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
* Ensure that patient queries on medication are highlighted to the relevant GP.
* Regularly go through prescriptions not picked up and unlikely to be picked up as a result of the timescale, to remove the details from the patient records and then destroy the prescription.
* Issue nursing supplies e.g. dressings, catheters if advised by a suitably trained nurse.
* Assist clinicians in managing document workflow relating to prescriptions.
* Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.
About us
At Long Stratton Medical Partnership, we take pride in being a family-focused, close-knit team; our work family is how we often describe ourselves. We offer a supportive, positive culture which is well-led, and provide regular supervision and training for all staff. Long Stratton is a small town in South Norfolk, 10 miles from the historic city of Norwich. We have 11,500 patients on our list, a CQC rating of Good, and operate from both our main site and a branch site in Newton Flotman. We are also a dispensing practice with a dispensing list of around 5,500 patients.
We have completed our surgery expansion work with a new wing being added to include 7 clinical rooms. The reason for the expansion is that Long Stratton is being bypassed, 2,000 new homes are planned and therefore potentially 5,000-6,000 new patients will be joining us.
We offer a comprehensive benefits package including 5 weeks annual leave (plus bank holidays), the NHS pension scheme, and an Employer Assistance Programme for the employee and family members. We also offer free on-site car parking, team building and social activities, and access to NHS discounts.
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
Experience
* Good standard of education.
* Previous office experience.
* Ability to work as part of a multi-disciplinary team.
* Excellent communication (written & oral), interpersonal and telephone skills.
* Time management.
* Ability to prioritise own workload and work under pressure.
* IT literate.
* Customer care skills.
* Willingness to provide extra cover when required.
* Friendly and approachable.
* Versatile/adaptable/flexible.
* Sense of humour.
* Hardworking and reliable.
* Enthusiastic and energetic.
* Diplomatic/tactful.
* Good team worker.
* Good working knowledge of General Practice.
* Previous experience of working in a dispensary.
* Knowledge of General Practice computing systems (preferably EMIS).
* Word Processing.
* Microsoft Word/Excel/Access or Outlook software knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.21 an hour (rising to £12.32ph after completion of probation period).
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