HairLab Assistant
Application Deadline: 21 March 2025
Department: Retail
Employment Type: Permanent - Full Time
Location: Brighton
Compensation: £12.00 / hour
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
At Lush HairLab, we take pride in providing an exceptional salon experience, tailoring our services to meet the unique needs of each client's hair and scalp. Our primary objective is to offer an enriching and educational journey for our clients, empowering them with knowledge about their hair and scalp health while leaving them feeling fabulous.
We hold a deep appreciation for the artistry of hairdressing and strongly believe in empowering our stylists to showcase their unique talents. Our objective is to create a diverse team that reflects the broad range of our products and caters to all hair types.
Job Overview:
We are looking for passionate and dedicated HairLab Assistants to become an integral part of our team. This role blends high-end hair and barbering salon support with 5-star customer service. You’ll be responsible for maintaining a pristine, efficient environment, delivering expert product consultations, and ensuring the seamless running of the HairLab.
With in-depth Lush Haircare training, you’ll develop expert knowledge and be able to provide tailored consultations, product demos, and confidently close sales. You’ll also play a crucial role in community engagement, helping to spread awareness of the HairLab’s unique services and ethos.
This position offers a pathway into hairdressing apprenticeships, where you will shadow and learn from industry-leading hair artists, gaining hands-on experience and progressing toward a future role on the salon floor.
Key Information:
Hours available: 40 hours per week
Application Deadline: Thursday 6th March
Key Responsibilities
* Provide seamless support to stylists, ensuring everything they need is ready for a smooth-running client day.
* Turn around styling stations immediately after each client, ensuring they are spotless, stocked, and prepped for the next appointment.
* Sweep up hair instantly to eliminate slipping hazards and maintain a polished environment.
* Ensure all wires, tools, and equipment are safely tidied away to prevent accidents and uphold safety standards.
* Trained as a Lush Shampoo Therapist, assisting stylists with client hair washing, Henna removal, and scalp treatments—executing these services to an impeccable standard.
* Deliver HairLab Slate Consultations alongside stylists, ensuring each client receives a personalised and immersive experience.
* Prepare and guide clients through Herbal Infusions, explaining the benefits and significance of this unique HairLab ritual.
* Maintain a consistently high standard, with regular quality checks and ongoing CPD (Continuous Professional Development) training to ensure best practices.
2. Expert Consultations & Sales
* Deliver 5-star customer consultations, demonstrating excellent knowledge and passion for Lush Haircare.
* Conduct engaging product demos, helping clients discover the best solutions for their hair needs.
* Confidently close sales, supporting the growth of HairLab’s retail business.
3. Salon Operations & Support
* Maintain a spotlessly clean and organised environment, covering retail, styling areas, washroom, and bathrooms.
* Support stylists in all aspects of their work, from preparation to assisting with treatments when required.
* Greet and host every client with warmth and professionalism.
* Offer guided tours of the HairLab, sharing our unique story, ethics, and values.
* Prepare and serve exceptional coffees and drinks to a high barista standard.
* Handle phone bookings with a high-energy, welcoming attitude.
* Act as an ambassador for Lush and the HairLab, embodying our ethics, sustainability, and unique brand values.
* Show dedication to growing within the HairLab, with the opportunity to progress into hairdressing apprenticeships and, eventually, the salon floor.
What We Offer:
* A dynamic, career-building role with a clear pathway to hairdressing through in-house training and apprenticeships.
* Hands-on experience in a high-end salon environment, working alongside top stylists.
* Extensive Lush Haircare training, becoming an expert in Lush hair care.
* Competitive salary and commission on retail sales.
* Discounts on salon services and products.
Skills and Experience
* A deep passion for hair, products, and customer service.
* A natural host and people person who makes every client feel valued.
* Strong attention to cleanliness, efficiency, and organisation.
* Enthusiastic, high-energy, and eager to learn and grow.
* Excellent communication skills, both in person and over the phone.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months’ full pay for parental leave (primary caregiver)*
* Financial childcare support on return to work*
* Flexible working
*qualifying period & hours required
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