89900 - Receptionist - Yorkshire & The Humber Probation Service - North Yorkshire - Northallerton - Full-time and Part-time
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: Yorkshire and the Humber
City/Town: Northallerton
Building/Site: NPS ESSEX LODGE NORTHALLERTON, DL7 8SG
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Full Time, Part Time
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Receptionists play a key role as the first point of contact for Yorkshire and the Humber Probation Service. They greet people on probation and visitors professionally both face to face, via telephone and email, log their arrival and departure, and ensure the appropriate member of staff is notified. Receptionists also provide vital administrative functions to delivery units in accordance with service policy and procedures.
This role may include late night and weekend work
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £22,096. The Probation Service offers the opportunity for annual pay progression.
Overview of the job
This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business-specific and transactional office-based activities.
The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.
The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.
The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.
The post holder must adhere to all policies regarding the sensitive/confidential nature of the information handled while working in this position.
Summary
To provide an effective and efficient first point of contact with all visitors, telephone callers, and undertake administrative functions in accordance with service policy and procedures.
Responsibilities, Activities & Duties
1. Be the first point of contact for the Probation Service and greet people on probation and visitors professionally, logging their arrival and departure, ensuring the appropriate member of staff is notified.
2. Use tact and diplomacy to diffuse potentially violent situations and recognize where additional support is required.
3. Answer all enquiries relating to basic information about the Probation Service and local support services.
4. Manage all logistics for the building including mail, PPE, office stationery, and meeting room bookings.
5. Handle petty cash and travel warrants for people on probation.
6. Maintain health and safety and security aspects of the building.
7. Log building faults and incidents and escalate issues through the appropriate channels.
8. Provide confidential and high-level administrative support to operational teams.
Behaviours
* Delivering at Pace
* Communicating and Influencing
* Changing and Improving
* Managing a Quality Service
Minimum Requirements
Qualifications
* GCSE A*-C Grade (or equivalent) including Maths and English (and Welsh where applicable) or proven track record in a commensurate role.
* IT qualification equivalent, i.e., ECDL/CLAIT or equivalent work experience.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home.
Benefits
* Annual leave is 25 days on appointment, increasing to 30 days after five years’ service, plus public holidays.
* The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
* The Ministry of Justice is committed to staff development and offers training opportunities.
Closing Date: 30/09/2024, 23:55 hours.
Contact Information:
If you require any assistance, please email yathps.recruitment@justice.gov.uk. Please quote the job reference - 89900.
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