Infrastructure Engineer / 2nd Line Support
Location: Cambridgeshire / WFH
Salary: GBP35k - GBP40k + package
Fully Remote Work From Home
Concept IT are looking for an experienced Infrastructure / 2nd Line Support Engineer to join a well-established and growing IT solutions organization. You will be providing 2nd line technical support for customers and support in maintaining the company's core infrastructure and data centre. This role is a great opportunity to work with the latest technologies and to help mentor and develop your skills alongside senior engineers.
Job Overview
1. Providing technical support for customers and monitoring the company’s internal systems (following ITIL principles)
2. Opportunity to implement latest technologies including Hyper-V, VMware, VEEAM, HP
3. Installation of new hardware
4. Liaising with third party suppliers
Technical Requirements
1. Previous experience of providing technical support
2. Passion and willingness to learn
3. Previous experience working within a service desk / ITIL environment (highly desirable)
4. Previous experience within a Data Centre (desirable)
5. Some expertise with virtualization, storage & backup solutions
6. Experience working with customers and good communication skills
Salary on offer is GBP35,000 - GBP40,000 + benefits. Full JD is available, so please send your latest CV and we can arrange a call to discuss further.
Key Skills: VMware, Hyper-V, 2nd Line Support, Level 2 Support, Infrastructure Engineer, Backup, VEEAM, HP, virtualization, Service Desk, ITIL, 2nd Level Support, Data Centre
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