Description
We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
What We Are Looking For...
Responsibilities:
COMMUNICATION
* Set up team briefs and communicate/cascade the store actions and targets.
* Check business communication channels and drive actions to achieve priorities.
* Effectively delegate accountabilities within the store team.
* Communicate and champion current business initiatives.
* Provide clear and concise communication when leading visits in your store during management absence.
CUSTOMER FOCUS
* Work with the management team to actively improve a customer-focused culture in store and within the team.
* Drive conversion, footfall, and all service KPIs in store.
* Frequently adjust approach to ensure customer needs are met and improve service.
OPERATIONS
* Create a safe and secure working environment for yourself, colleagues, and customers by complying with all Health and Safety & Retail Risk legislation, policies, and procedures.
* Support the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for your team.
* Complete price events and promotional activity in line with company communication.
* Drive delivery process and productivity in line with company expectations.
* Ensure daily replenishment and size availability checks are completed to company timescales.
* Work with the management team to action daily stockroom walkthroughs and identify product opportunities.
VISUAL & COMMERCIAL
* Support with implementing and maintaining exceptional company layouts, sale launches, and visual merchandising guidelines and standards.
* Conduct daily walkthroughs in store, identifying areas that need visual attention in management absence.
* Analyze data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken.
PEOPLE
* Support with proactively recruiting the best team, ensuring a thorough induction is completed.
* Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner.
* Able to have difficult conversations, acting in the best interest of the store and individual.
* Competent in acting as a note taker in formal meetings and knowledgeable on people processes.
* Support a culture of recognition in store.
* Encourage a Diverse and Inclusive culture where everyone feels included.
COST & BUDGETING
* Be aware of store performance and controllable costs within the store and actions needed to improve.
* Check daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs.
Behavioural Competencies:
ACCOUNTABILITY
* Hold self and others accountable for the running of the store in management absence. Readily take on challenges or difficult tasks.
DRIVES ENGAGEMENT
* Work with the Management Team to drive a culture where people are motivated to do their best to help the Store achieve its objectives.
DRIVES RESULTS
* Consistently achieve results, even under challenging circumstances. Hold self to high standards of performance.
EFFECTIVE COMMUNICATION
* Adapt communication content and style to the needs of others. Listen to others' input and perspectives.
PLANNING & PRIORITISING
* Plan and prioritise work to meet required store goals and priorities.
PROBLEM SOLVING
* Make sense of information to effectively solve problems and identify opportunities.
This Is For You...
* Discount - Generous 50% staff discount & uniform allowance!
* RI Rewards - Discounts, benefits, financial advice, wellbeing solutions, and a generous bonus scheme.
* Island culture - Kindness Cupboards for basic needs and support from the Retail Trust.
* Family Hub - Enhanced maternity, paternity, adoption & fertility treatment support.
* Giver Island - Give as you earn scheme and matched funding.
* Opportunities - Focus on progression and upskilling through training.
* Pension - A contributory private pension scheme.
* Holiday - 28 days paid holiday, with the option to buy additional holiday.
We mentioned the discount, right?
Keeping You Safe...
At River Island, we are committed to the safeguarding of all of our employees. We promote and encourage the belief in British Values, including democracy, the rule of law, individual liberty, and mutual respect.
About River Island, Retail
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