You will report to the Director of Product & Customer Success (as part of the EAIT Business Management team) and will build the next generation of IT products to prepare our organization for the management of business operations of the future. Working with IT functions across the company, you will identify impactful opportunities and work with delivery teams to make solutions come to life!
This is a hybrid role. We would require you to work in our Guildford office 1-2 days per week.
Work with your team to understand goals and projects, aligning the product strategy to their needs
Uncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”) through research, empathy building and sentiment monitoring
Partner with engineering, UX and external vendors to assess build vs. Manage delivery cycle to take ideas from concept to implementation
Refine requirements based on prototyping, hands-on testing and iterative feedback, being a bridge between customer desires and technical realities
Create end-to-end product release including feature design, integrations, data migration, cutover from legacy applications, support.
Manage delivery plans, issues and decisions, anticipating risk and ensuring focus stays on maximising value within a timeline and resource constraints
Facilitate collaboration with team member groups to lead process, people and policy changes to enhance product changes
Build awareness, excitement and knowledge of new features through several customer communication channels and potentially training material creation and facilitation of training sessions
Work with Customer Success Managers, solicit customer feedback and analyse data to constantly test product and approach
Business / Computer Science Degree or equivalent professional qualifications
Experience with Software Asset Management is essential
Experience of products & processes in the Software and Asset Management area
Proactive, organized and detailed planning including timeline & budget considerations
-Anticipate potential issues creative solutions