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We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
Main area Ward Administration - SPRU Grade NHS AfC: Band 3 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (7 day working with weekend rota approx 1 in 4) Job ref 333-G-CC-1430
Site St Pancras Rehabilitation Unit Town Camden Salary £29,485 - £31,088 per annum (pro rata if P/T) including HCAS Salary period Yearly Closing 09/02/2025 23:59
Job overview
We have an exciting opportunity for a Full (37.5hr) or Part Time (22.5hr) Ward Administrator.
You will join the CNWL Inpatient Administrator Team based in St Pancras Rehabilitation Unit (SPRU). We are a rehabilitation unit with 3 wards and admit patients from throughout NCL. We have 53 beds for adults aged 18 and over and we provide comprehensive rehabilitation assessment and support for those admitted to our service. We all work together to improve the experience of all patients and improve their journey to recovery.
As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Main duties of the job
You will be involved in providing a full range of administrative duties to support the delivery of a high quality service by the SPRU team. The post holder will need to develop an understanding of service objectives and support the team in carrying out their duties effectively. This will range from taking calls from patients and their families, arranging appointments, transport and supporting the role out of Systmone in the Unit. There will be a range of other shared administrative duties. The post holder will be required to work closely with the Ward Manager in supporting the clinical team. You will require good IT skills and a working knowledge of the use of Microsoft Office software – Word, Excel, PowerPoint and electronic patient records.
The post holder will receive regular supervision and support from the Ward Manager as well as from Senior Administrator. The unit has close links with Acute and community providers.
This post is highly suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into Health service administration.
The post is based on St Pancras Rehabilitation Unit. The successful post holder will join a 7 day rota which will include weekend working between the hours of 9 am - 5 pm.
Working for our organisation
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across community services, whatever stage of your career you're at, there's always a place for you at CNWL.
Detailed job description and main responsibilities
MAIN DUTIES AND RESPONSIBILITIES:
* To provide administrative support for the ward and multi-disciplinary team:
* To ensure that all relevant documentation is ready for patient admission, ie; Welcome Pack, paper lite notes, Patient labels including door and bed; and to work in conjunction with the Ward Housekeepers ensuring name plates for lockers and bays are printed and accurate.
* To meet and greet patients including issuing the SPRU Information Booklet and Choice policy documents and confirming demographics are uploaded on Systmone.
* To ensure specimens for testing are sent to the laboratory in a timely manner, and that patient results received are drawn to the attention of the appropriate member of the MDT for action, and subsequently filed in patient notes.
* To participate in maintaining up to date display of health promotion/literature as directed, and to ensure that all Ward Communication / Notice Boards are maintained to a high standard with current, relevant and up to date information.
* To ensure administrative arrangements for discharge are planned and co-ordinated; ie: booking transport and outpatient appointments as directed by the Ward Manager or qualified member of the MDT. E-mailing of discharge summaries to GP and other interested parties in a timely manner.
* Ensure that activity data is entered accurately and within the agreed timescales; upload all documentation from MDT meetings to System One.
* To attend and minute ward/team meetings as required.
* To be aware and report all hazards to the nurse in charge or to the Support Services Manager as appropriate.
* To attend the weekly ward “walks” with the Site Services team and escalate any outstanding repairs to the Operational Manager.
* To undertake photocopying and distribution of documents, processing of correspondence and general clerical duties as required.
* To report all accidents and incidents promptly to the nurse in charge and to the CSM office, completing relevant documentation before leaving ward.
* To collect and deliver newspapers and daily post to Wards.
* To maintain minimum levels of stationery, uniforms and equipment for the wards and as directed, ensuring all items are then receipted upon delivery.
* To participate in in-service training as identified through appraisal or in line with Service/Camden Community requirements.
* Complete regular archiving of patient notes in line with trust policies and procedures.
* Participate in the Staff Appraisal system.
* Contribute to improving the procedural/practice within the Ward Admin service.
* Undertake any other tasks as required commensurate with grade E.g Supporting with community referral processing and queries.
Person specification
TRAINING & QUALIFICATIONS
* GCSE or other equivalent qualification
* ECDL
* NVQ in customer Care
* RSA Level II
EXPERIENCE
* Extensive administrative/secretarial experience
* NHS/Health related/Mental Health experience Skills
KNOWLEDGE AND SKILLS
* Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and PowerPoint
* Able to communicate clearly in both written and verbal English
* Knowledge of a range of secretarial and office procedures
* Excellent interpersonal skills, both face to face and over the telephone
* Able to prioritise work
* Able to work unsupervised
* Able to work cooperatively as part of a team and build and maintain successful working relationships with staff in a variety of different roles
* Able to work in an efficient, systematic and flexible manner
* Able to deal with difficult situations and to address them in a responsible and professional manner
* Able to observe confidentiality
* Able to treat Service Users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person
* Able to build constructive relationships with warmth and empathy, using good communication skills
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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