CBRE Front of House Manager (Facilities Management) in Swindon, United Kingdom
Job ID: 213290
Posted: 27-Mar-2025
Service Line: Administrative
Role Type: Full-time
Location: Swindon - England - United Kingdom of Great Britain and Northern Ireland
Company Profile: CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Front of House Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in Swindon.
Role Summary:
1. Manage and lead the front-of-house team to ensure exceptional customer service, provide guidance, training, and support to team members, conduct regular performance evaluations, and provide constructive feedback.
2. Identify training needs and opportunities for professional growth and share any Company updates.
3. Have total ownership of the reception foyer and surrounding areas to ensure the best first impression and work experience.
4. Oversee day-to-day operations to guarantee a seamless and efficient front-of-house experience, including daily office checks, maintaining cleanliness and stock in coffee point areas, and ensuring meeting rooms are stocked with necessary supplies.
5. Provide an exceptional guest experience to all colleagues and guests.
6. Build good working relationships with key staff on site.
7. Manage meeting rooms ensuring they are cleared between meetings and kept fully stocked.
8. Review Outlook diaries regularly and keep them up to date, communicating any conflicts in a timely manner.
9. Assist the team with any events that take place, including planning, setting up, facilitating, and ensuring everything is returned to normal as quickly as possible.
10. Ensure the access control system is maintained effectively and all reports are accurate and produced in a timely manner.
11. Assist the facilities manager in overall management of the site, including cleaning checks, audits, maintenance works, and reactive repairs.
12. Ensure the provision of a safe & healthy working environment, complying with all Company policies and procedures, as well as client site policies.
13. Book subcontractors for both PPM and reactive tasks, ensuring works are completed to the correct standards.
Skills:
Excellent interpersonal skills, proven experience in managing people, a professional demeanor, multitasking abilities, and a strong understanding of administrative tasks. Proficiency in managing multiple calendars/meeting rooms and ensuring a smooth booking process is vital for this role. Attention to detail and the ability to create a welcoming atmosphere are also essential.
Experience Required:
A minimum of 4 years related experience (e.g., Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors is beneficial. Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees. Ability to solve problems and deal with various options in complex situations.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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