Job Title: Customer Service Advisor
Location: London
Salary: £23k – £25k basic
In the role of Customer Service Advisor, you will form part of the front-line customer service team, providing telephone and email support to the customer base (plus web chat when it's implemented).
Our client provides drivers with vehicle finance and short-term vehicles to rent so they can work for a well-established transportation company.
They help people who have often never owned a car before, or been declined credit, enter into an agreement where they work towards owning their own car.
Responsibilities:
* Answering incoming calls and helping customers with queries about their vehicle, hire or contract.
* Responding to incoming emails and customer web chat.
* Resolving customer issues on first response or creating cases for other staff members to resolve.
* Making outbound calls to customers to organise scheduled vehicle servicing and licence renewals.
* Communicating to customers around active insurance claims.
* General data entry keeping our fleet management and customer systems up to date.
* General office administration to include doing our weekly Amazon food and drink order, any stationary orders etc.
Requirements:
* Hard Working
* A friendly personality
* Good communication skills via email, phone, text, etc.
* Strong attention to detail
* Enjoy contributing to the team and growing with our company
* A good communicator, patient, understanding and genuinely enjoys helping customers.
* Good time management and multi-tasking skills.
* Happy to work under pressure
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