Reporting to: Chief Customer Success Officer Location: London / Hybrid Salary: £130,000 - 150,000 bonus benefits potential of Long Term Incentive Private Equity backed | SaaS, Tech | £10b revenue business Stanton House Private Equity is engaged exclusively to hire 3 divisional Head of Customer Success leaders for a large-cap PE backed B2B SaaS business. You will lead a team of Customer Success Managers and Customer Success Associates serving global clients. Key Responsibilities: Lead a skilled Customer Success Management team to drive strong customer relationships and achieve business goals and technical landscapes Foster adoption of products and services at scale, delivering measurable outcomes. Optimise the customer life-cycle by standardising interventions, segmenting the customer base, and implementing strategic initiatives. Set regional priorities and contribute to global customer success strategies. Collaborate with customer-facing teams to boost growth, retention, and account expansion. Develop team potential, nurture talent, and enhance capabilities as needed. Infuse customer success-focused thinking across the organisation, acting as a centre of excellence and advocate for customer-centric practices. Partner with regional sales leaders to drive post-commitment growth and consumption. Skills required: Over 10 years of dynamic, customer-facing experience in B2B or B2C software companies, driving transformative customer programs that deliver impact Proven success in scaling SME and mid-size customer adoption, identifying winning patterns and best practices, and crafting replicable strategies for growth-bonus points for leveraging digital solutions Expertise in building and leading high-performing, customer-focused teams, with a track record of exceptional coaching, performance management, and fostering employee engagement A passionate advocate for customers, skilled at navigating cross-functional organisations to deliver customer-centric outcomes Exceptional analytical and reasoning skills, capable of transforming complex ideas into clear, actionable strategies that inspire confidence and alignment Clear, compelling communicator with a knack for simplifying the complex, whether in writing or speech, and engaging stakeholders at every level of an organisation. What does the company offer you: Flexibility and hybrid working Career progression and professional development Competitive pension scheme