Responsibilities include: Ideal candidates will project a positive and friendly image to Dispensary patients and deal with queries in a professional and courteous and efficient way. Assisting in the receiving and giving of prescriptions and assist with stock control, ordering and re-stocking of the Dispensary. Duties and responsibilities: Responsible for ensuring prescriptions are picked accurately, efficiently and productively including: Picking medication accurately and efficiently, ordering in items to fulfil the prescription so it is ready for a dispenser to dispense it. Serve patients Receive and check patient prescriptions, ensuring the back of the prescription is fully completed and charge the appropriate fee, as necessary Ensuring a 72-hour turnaround of prescriptions Processing prescriptions via, repeat slips, face-to-face and online and when necessary over the telephone Refer any queries regarding prescriptions to the appropriate clinician Maintaining accurate records. Responsible for always providing an efficient service to patients, including: Constant and regular updating of professional knowledge ensuring all current guidance adhered to within the limitations of the role, including Controlled Drugs/Medicines Act/Misuse of Drugs Act etc. Maintaining a professional personal appearance Establishing and maintaining good effective relationships with other health care individuals/services outside the practice environment including Pharmacy/District Nurses/Drug Companies etc. Ensuring the dispensary is clean, tidy and secured Always Follow practice policies/procedures and Dispensary SOPS Responsible for the stock control within the Dispensary, including: Ensuring the correct stock holding to encourage the maximum of dispensed items Taking receipt of stock and checking off against the invoice Stock rotation to minimise wastage Date checking Ordering medication/appliances from the correct wholesaler to maximise profit being guided by purchasing manager Responsible for the administration relating to the dispensary, including: Daily dispensing administration Stock control administration Customer service/sales: Attend all patients with minimum delay Deal with patients /representatives politely and efficiently Whenever a complaint is received, acknowledge and refer to Dispensary Lead Till operations: Register all sales accurately Accurately complete correct paperwork associated with cashing up writing on the prescription the correct fee taken. Stock receiving, checking, unpacking, pricing, storage and control: Check the items contained in the delivery against the order/delivery note and report any discrepancies or shortages to a dispenser. Put received goods away placing newest stock to the back to ensure correct stock rotation and remove from shelves out-of-date stock Order/count stock when necessary. Adhere to practice policy on stock control and ordering Responsible for ensuring maximum security and confidentiality by: Maintaining strict confidentiality of both company and patient information and comply with the Data Protection Act Ensuring a safe and healthy environment for both staff and patients Implement maximum flexibility of work to maintain a high level of efficiency, i.e. working in any area of the practice if requested to do so according to the needs of the practice Compliance always to the staff contract, standard operating procedures and any other company rules and procedures.