CONTRACT MANAGER (HARD SERVICES) OXFORD PERMANENT
Job Title: Contract Manager
Location: Oxford
Contract: Permanent
Salary: GBP45,000 - GBP50,000 per annum + Car & Fuel Card
Hours: Full-time, Monday to Friday, 40 Hours Per Week (Flexible working required to meet business needs)
Description
An excellent opportunity has arisen to join a leading facilities management provider as a Contract Manager specializing in Hard Services. The successful candidate will manage all contract-related activities across Oxford ensuring the effective delivery of both planned preventative maintenance (PPM) and reactive/quoted works to the highest standards.
What you’ll do:
* Contract Management: Oversee all contract management activities, ensuring that PPM and reactive/quoted works are executed efficiently and to a high standard.
* Client Liaison: Serve as the primary point of contact for clients, addressing enquiries promptly and ensuring regular updates on ongoing projects and works.
* SLA and KPI Management: Ensure service level agreements (SLA) and key performance indicators (KPI) are consistently met, keeping clients informed of progress.
* Site Visits: Conduct site visits in response to enquiries, assess risks, and gather necessary information to facilitate accurate quotations.
* Safety and Environmental Compliance: Ensure all quality, safety, and environmental processes are followed, including risk assessments, method statements, and work permits.
* Job Monitoring: Oversee all active jobs, ensuring proper planning, tracking, and escalations are in place. Ensure systems are updated accordingly.
* Reporting: Collate and prepare operational and performance data for both internal and client reports.
* Team Leadership: Assist in the management and leadership of the property services team, overseeing work allocation, attendance, performance management, and providing support and motivation as needed.
What You Bring:
The ideal candidate will have:
* A minimum of 5 years' experience in Contract Management for Hard Services within the Facilities Management industry.
* A technical background in M&E (Mechanical & Electrical) is preferred.
* Proven ability to manage KPI-driven contracts.
* Strong communication skills, with the ability to liaise effectively across all levels of the business.
* Excellent planning, organizational, and problem-solving skills.
* Attention to detail and a high level of accuracy.
* Proficiency in Microsoft Office and familiarity with CAFM (Computer-Aided Facility Management) systems.
What We Offer:
* Competitive salary package with benefits and vehicle allowance.
* Flexible working environment.
* Ongoing training and career development opportunities.
* A dynamic and supportive team environment.
What’s Next:
If you’re ready to take on a challenging role in contract management with a focus on delivering exceptional service, we want to hear from you! Apply today to join a team that values professionalism, quality, and client satisfaction.
Apply today by clicking on the link. Please note that only applications submitted through the online platform will be considered.
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