Join to apply for the Caseworker - South Tyneside - Legal Aid Agency (Ref:4560) role at The Legal Aid Agency
This position is based at SOUTH TYNESIDE BERKELY WAY LAA JARROW, NE31 1SF.
Job Summary
Please refer to Job Description.
Job Description
Case Management
The Case Management team is central to the Agency, responsible for handling legal aid applications, processing case payments, and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year while ensuring that legal aid lawyers are paid fairly.
We listen and engage with all staff in case management, ensuring we always value the ‘caseworker voice’ and that this is represented when delivering change. We support all staff in our work, recognising success and promoting a positive and healthy work-life balance. We have a culture where new ideas are encouraged and appreciated.
The Role Can Include The Following:
* Making accurate decisions on applications to determine eligibility based on the merits of the case and financial eligibility of the client.
* Making accurate decisions on claims for payments submitted by Solicitors and Barristers to ensure the correct spending of public funds.
* Dealing effectively and professionally with enquiries from customers both in writing and verbally.
* Regular interaction with Solicitors, legal aid clients, and colleagues across the LAA and MoJ.
* Achieving performance and quality targets in your work.
* Ensuring information and data is recorded accurately on case management systems and that case records are up to date.
Being an AO caseworker within the LAA is an interesting and varied role, where you can make a real difference.
Essential Knowledge, Experience, And Skills
* Ability to work to deadlines.
* Ability to make decisions using evidence/information.
* Experience of working in a team.
* Ability to use computers and Microsoft 365.
* Effective written and verbal communication skills.
Person Specification
No prior experience is required, as full training will be provided. However, we are looking for someone who:
* Works well both independently and as part of a team.
* Enjoys being part of a fast-paced and rewarding work environment.
* Brings a positive, can-do attitude and a genuine enthusiasm for learning.
Application Process
To apply, complete the online application statement of suitability (maximum 500 words) detailing how you meet the essential criteria for the role. Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.
A 45-minute webinar is scheduled on 14 April 2025 starting at 10am to allow applicants to discuss the role further. If you are interested in attending, please register your interest within this link.
Interview / Assessment Process
If you are successful through the application stage, you will be asked an experience question based on the essential skills and experience required of an administration officer and 3 strength-based questions.
Shortlisting is planned for week commencing 21st April 2025. Interviews are planned for week commencing 5th May 2025.
Contact Information
If you would like more information on this opportunity, please contact: Jewitt, Lisa (LAA) at Lisa.Jewitt@justice.gov.uk.
Benefits
* Access to learning and development.
* A working environment that supports a range of flexible working options to enhance your work-life balance.
* A working culture which encourages inclusion and diversity.
* A Civil Service pension with an employer contribution of 28.97%.
* Annual Leave.
* Public Holidays.
* Season Ticket Advance.
Selection Process Details
This vacancy is using Success Profiles and will assess your Strengths and Experience.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality Requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals.
* Nationals of the Republic of Ireland.
* Nationals of Commonwealth countries who have the right to work in the UK.
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS).
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
Contact Point for Applicants
Job Contact:
* Name: SSCL Recruitment Enquiries Team
* Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
* Telephone: 0345 241 5359.
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