Collections Specialist
Stroud
£23,000 - £25,000 plus bonus
Monday to Thursday week 1 8.30am – 5pm with a 4pm finish on a Friday
Monday to Thursday week 2 9.30am – 6pm with a 5pm finish on a Friday
1 Saturday morning in 4.
Permanent
Our client is looking for a collections specialist to join their finance operation to maximise cash collections and minimise debt through providing excellent customer service and efficient debt processes
Key Responsibilities – Collections Specialist
Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact.
Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company.?
Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments.
Process, cleanse and format data and update systems and records accurately, including external industry bodies.
Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
Take ownership for the personal and team success by effectively managing your time.
Identify and implement continuous improvements in ways of working within the team and customer service experience.
Complete any other ad-hoc d...