We are looking for an energetic and flexible customer service-oriented Sales Assistant, known in DECIEM as Counter Associate, to join our " extraOrdinary" team in Selfridges - Birmingham to deliver memorable experiences to our customers <3
Experience in the Retail, Department Stores, and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
1. This is a full-time position (5 Days)
2. This is a 6-month contract <3
3. Eligibility for a contract extension and opportunity for permanent position<3
WHAT YOU’D BE DOING IN THIS ROLE
4. Greet all customers who enter the store with enthusiasm and professionalism reflecting DECIEM’s vision through excellent service
5. Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
6. Ensure standards for quality, customer service, and health and safety are met
7. Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
8. Manage customer feedback and queries
9. Assist in maintaining counter standards of cleanliness and organization
10. Be aware of and assist in maintaining DECIEM’s merchandising concepts
11. Ensure tidiness standards are always respected and maintained
12. Conduct products refunds and address customer issues in a positive manner
13. Responsible for building meaningful relationships with department managers and clients. High standard communication.
SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE
14. Comfortable in engaging customers and applying products to the customer while providing consultations
15. Ability to multi-task, while providing professional and outstanding customer service
16. Desire to spread brand awareness<3
17. Effective time management and communication skills.
WHAT YOU’LL BE GAINING BY JOINING OUR TEAM
There’s a lot of good stuff that comes along with being a DECIEM team member. Here are a few of our favorite perks and benefits, in no particular order…
18. Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
19. Access to LinkedIn Learning membership to help you keep growing and learning.
20. First dibs on new products.
21. A generous discount on DECIEM products for you, your family, and your friends.