Duties:
• Manage the operational delivery of virtual events from start to finish including registration set-up and management, coordination with internal stakeholders on delivery specifications, and day-of execution.
• Train program partners on virtual event technology, Conferences processes and resources (registration and delivery technologies, registration protocols and online resources).
• Identify and create new ways to engage with our audiences virtually using feedback on previous conferences/events to continue to enhance the customer experience.
• Seek and determine new operational efficiencies to drive further scale across large volume of virtual events.
• Liaise with global conferences teams on process changes and improvements across the team.
• Perform special projects to further virtual event product and workflow.
Skills:
• Minimum 2+ years professional work experience Results-oriented drive and a solid work ethic Solid computer and analytical skills: proficiency Microsoft Office Suite (particularly Outlook, Word and Excel) and virtual event delivery platforms (Webex and Zoom) preferred
• Outstanding written and verbal communications skills
• Superior poise and judgment (demonstrated “grace under pressure”) with both internal and external constituencies
• Ability to work well in ambiguous situations with little information or direction across multiple regions
• Comfort working with and ability to upward manage senior executives
• Innovative approach to process and workflow
• Excellent time management and prioritization skills
• Exceptional attention to detail Proactive problem-solving skills
• Strong service ethic Strong record of achievement in current position
• Interest and experience in virtual event planning