Job Summary
We are seeking an enthusiastic, detail-oriented E-Commerce Assistant to join our growing digital team.
This role is crucial in ensuring our business customers can buy with ease through our online platforms. The successful candidate will manage various aspects of our e-commerce platforms, ensuring optimal performance and a smooth customer experience. On-the-job training will be provided for virtually all. You’ll be guided by those with plenty of experience and provided with continual feedback to ensure you feel confident in your role.
The role will be varied and, whilst centred around an e-commerce operation, would still be suitable for those who might have a digital marketing, design, or development bias too.
Example Key Responsibilities
Ecommerce:
* Creation and alteration of product listings
* Product Photography & Editing
* Playing an active role in further developing our digital offering by involving all major platform stakeholders
Stock Management:
* Stock usage evaluation
* Reordering stock
Customer Support:
* Assist with customer support via live chat
* Work with wider teams to resolve any customer related queries or issues
Digital Design:
* Creating and editing print-ready documents
* Creating additional and new marketing material
Requirements to apply for the role:
* 1+ years of experience in digital design or a related field such as marketing
* Basic understanding of web design and familiarity with the concepts of HTML, CSS, PHP, and JS (You're not expected to be able to code)
* Understanding of design principles for both digital and print media
* Familiarity with design software (e.g., Adobe Creative Suite)
* Eagerness to learn about ecommerce and its application in a B2B setting
* Education in graphic design, digital media, or a related field (or equivalent experience)
* Ability to manage multiple projects simultaneously while maintaining attention to detail
* A proactive approach to problem-solving and an interest in staying updated on industry trends
Key qualities we are looking for:
* Passionate about digital design, ecommerce, and eager to learn across disciplines
* Detail-oriented with good organisational skills
* Creative thinker with a proactive attitude
* Receptive to feedback and willing to continually iterate on work
* A desire to learn from those around you with lots of experience
* Portfolio demonstrating any existing work whether for a company or simply mock-up work
Highly Desirable:
* A familiarity with WordPress/WooCommerce
* Previous experience in Webflow
* Knowing your way around the Adobe Creative Suite of applications
* Experience with web server management, DNS settings, etc.
* Fluency in any markup or object-oriented coding language
* Larger portfolios of longer-term digital work such as web design/development, branding, and design to print work
What your interview will be like:
We'll ask a series of questions to better understand your knowledge and experience level in different areas simply to assess your strengths and areas for development. There are no wrong answers — this is a role which you'll be able to learn from those with plenty of experience.
Depending on your strengths, we will go through a short exercise tailored around your experience and knowledge where we put it in action — don't worry, there's zero role play — you'll only have to talk us through your thought process putting something together and you'll be able to rely on us to ask some questions, just like you would in the role.
A few honest tips:
Other than some basic screening, we won't make you repeat the same stuff you've spent loads of time on in your CV.
If you don't mind, we would like a covering letter via Indeed to help us understand what you have to offer as a candidate, at a glance.
We will take the time to read your CV — we're receptive to a bit of personality and sensitive to claims such as "attention to detail" so make sure your CV is the best it can be as it's naturally the difference between being considered or dismissed.
Job Types: Full-time, Permanent
Pay: £24,000.00-£30,000.00 per year
Benefits:
* Canteen
* Company pension
* Free flu jabs
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Application question(s):
* Please provide a covering letter / short summary about you and your experience.
Experience:
* digital design or related field: 1 year (required)
Work Location: In person
Reference ID: GLOBAL-ECOM
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