Changing lives through travel At G Touring we're passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is a dedicated solo brand operating for over 20 years. G Touring is built on the mission of “Changing People's Lives Through Travel”. Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers' shared experiences. Just You's collection of worldwide guided touring holidays has been designed exclusively for solo travellers and we help all our customers to have unique experiences and create memories that will last a lifetime. G Touring is the touring division of Bruce Poon Tip's group of companies, which also include G Adventures and Tru Travels. Our mission is change lives through travel and we do that through our Cares programmes that runs alongside our not-for-profit partner, the Planeterra Foundation to ensure that the communities we visit benefit from tourism. We are always looking for people to join our team who have a desire to go above and beyond for the customer to deliver excellence, who have a passion for travel, who are bold and fearless and love to share their experiences and learning. Key Account Manager Location : Regional - Midlands Working Hours: Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45 minute lunch break. Purpose of the role: Reporting to the Trade Sales Director this role's primary focus is to deliver the commercial targets of our Trade Sales channel in the UK. The role will be responsible for key performance metrics including, but not limited to, Sales, Revenue, Cost of Sales and Profitability of the channel. This role will initially focus on UK performance of the channel across both Just You and Travelsphere brands. The role will also act as the company representative at major events relating to the channel. In this role you will: Analyse sales & profitability opportunities ensuring that the distribution strategy is driving optimal return on investment. Effectively manage marketing budgets ensuring maximum return on investment across the account portfolio. Develop relationships with key decision makers and influencers. Implement product and automation training to ensure awareness of all products. Prepare and host successful customer educational events as required with targeted sales performance post the event, to ensure a return on the investment. Develop a considered targeted call cycle that focuses on high revenue and high potential stores (Key Accounts) and develop detailed call plans with face-to-face contact with targeted stores when needed. Be responsible for growth of revenue and pax numbers. Monitor and report all competitor activity, pricing and marketing. Implement successful consumer events in addition to travel agent partner's events. Support Head of Trade Sales to ensure team target achieved. Attend weekly/monthly team calls for update and activity. Attend monthly update in HO. Attend trade events including awards evenings/overseas conferences. To be successful in this role you will: Have previous experience in a B2B and B2C sales role within the Travel Industry. Have excellent communication, organisational and planning skills. Be a good team player. Be creative in solving commercial challenges at an account level, enjoy working collaboratively and be effective at building strong relationships with key account contacts. Have great presentation skills. Must be confident preparing and delivering a presentation to small and large groups of agents and customers. Be able to problem solve, handle complaints/diplomacy. Have an understanding of negotiation techniques and use these to influence agents. Set objectives and manage priorities – Understand the importance of monitoring performance. Be prepared to work weekends and evenings as part of your weekly role, with time in lieu received for weekend work. Flexibility will be required. Be proficient in Microsoft Office (Word, Excel, Powerpoint). Hold a clean driving licence What's it like to work here? Our culture is more than just some words on paper. It's who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all. Why work with us? Be part of something greater than yourself. We're all about “you” being the best you can be and we want you to be yourself too. You'll have access to Vocational Learning Support. Every year the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers. Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey. Freedom to accelerate / drive change. A genuine ‘one team' approach where everyone counts and everyone is welcome at G Touring. We offer you A competitive salary. Generous holiday allowance – 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your normal working week. We think it's important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave. Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a ‘registered charity'. If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period. ‘Cycle to Work Scheme'. Medicash – Healthcare cashback scheme Employee Assistance Programme – 24/7 GP consultation via phone or video plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietary requirements and life event support. Life Assurance – 4 times your salary for death in service for your nominated beneficiaries. Holiday discounts for yourself, friends and family. Travel industry benefits. Opportunity of flexible working, if you want to change your hours for a period of time during your career. Hybrid working - 2 days or 50% of your hours if you are part time to work from home for non-customer facing roles. If you think this sounds like the right business for you and fulfil the criteria above, then please click “Apply” now as we wouldn't want you to miss the opportunity to become part of our team and to experience our unique culture. ADZN1_UKTJ