We are looking for a Housing Advisor Officer to join the team of a well-established housing organisation within the West Midlands.
Housing Advisor Officer
Permanent Role
Mon-Fri/ 35 hours
Based in Office
Pay of £30,000 - £35,000
As a Housing Advisor Officer, you will be:
1. Assisting tenants with any queries or reports they may have
2. Managing a complex case-load of inbound calls and emails, ensuring tenants receive good customer service
3. Ensuring communication is thorough and a good level of service
4. Working towards daily goals and targets
5. Dealing with reports that will include ASB, safeguarding, and management
As a Housing Advisor Officer, you will have:
1. Experience in either ASB, safeguarding, or housing management
2. Previously managed your own case-load of ASB
3. Experience within safeguarding
4. Investigated ASB and safeguarding related issues
5. Worked with vulnerable customers
6. Able to provide good levels of customer service
7. Ability to work in a fast-paced environment
8. Requires a basic DBS and social media check
The benefits of Housing Advisor Officer are:
Experience in a reputable company
25 days annual leave + bank holidays and more
Only looking for applications from someone with previous experience within the Anti-Social Behaviour or safeguarding sector or housing officer candidates.
If this role is of interest, please apply directly to this advert. For more information, you can call Laura on 0121 790 0980
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