CCG is looking for a Tenant Liaison Officer (TLO)
CCG is seeking a Tenant Liaison Officer (TLO) to assist with project delivery within the business’s Asset Management Division, a specialist arm of the CCG Group that provides planned maintenance services for housing associations and local authorities in occupied homes. The TLO is a vital link between CCG and our client’s tenants.
A very active role, the TLO offers vital support to the site team to ensure we deliver our projects on time whilst maintaining the highest quality standards and customer satisfaction.
Salary: DOE
Hours: Full time, Monday to Thursday 8.00am to 4.30pm, and Friday 8.00am to 3.30pm
Location: Various – Currently for projects based in Glasgow and surrounding areas.
Status: Permanent
The Role
* Working closely with the Site Foreperson to ensure we meet client and tenant requirements.
* Liaise with tenants regarding their needs and requirements before work commences, and engage with any 3rd party, i.e., family members and support workers.
* Arrange access with the tenant as per the schedule of work, and keep them updated on any changes.
* Deal with tenants’ complaints and claims.
* Conduct satisfaction surveys on the completion of works.
* Attend information days with client/tenant (if required).
Skills
* Knowledge of working in occupied houses.
* Understanding of health and safety to ensure tenants' safety at all times.
* Driving licence essential.
* Patient and courteous manner.
* Ability to deal with difficult situations.
* IT literate.
Benefits
* A company van is provided.
* 31 days holiday.
* Contributory pension.
* A modern, inclusive and progressive working environment.
#J-18808-Ljbffr