Job Description:
The Digital Dental Sales & Prosthetics Representative is responsible for achieving or exceeding sales and service goals with our Digital Dentistry & Prosthetics solutions in dental laboratories and/or dental clinics within an assigned territory, through the effective selling and promoting of Digital Dentistry & Prosthetics Solutions to existing and potential new customers within the framework of sales operations directives and procedures. This role also involves providing installation, training, and technical support level 1 (hotline) for the products and services related to digital workflow, with a focus on the Company’s digital solutions portfolio and new products and services. In the sales process, the Digital Dental Sales & Prosthetics Representative must comply with all local laws and regulations as well as corporate policies and procedures.
Responsibilities:
* Plan with the sales team visits, activities, and trainings.
* Report activities, opportunities, and forecasts in various business tools provided by the Company (CRM, etc.).
* Visit periodically existing and new customers to assess their needs and characteristics.
* Support the sales team to present and sell the prosthetics solutions, the digital workflow, and digital equipment to existing and/or new customers.
* Demonstrate, install, and train appropriate digital products, solutions, and services to existing or potential new customers.
* Provide technical support and hotline support to existing customers on the company's prosthetics and digital solutions portfolio and services.
* Analyze and assess customer and territory sales trends and report periodically.
* Plan prosthetics and digital sales activity based on territory needs to ensure that territory attains or exceeds assigned monthly, quarterly, and/or annual sales goals.
* Maintain regular contact with existing and potential new customers to strengthen relationships and ensure satisfaction with prosthetics and digital products solutions and services offered; implement and monitor creative marketing activities with the sales representative aimed at expanding/growing core business.
* Support the sales representative in developing and maintaining relationships with key influential leaders and utilizing these relationships to expand market share.
* Manage and report to management about any product issues, loss or potential loss of key customers, or competitive sales strategies that negatively or positively affect local sales.
* Study and stay informed on products, technologies, clinical studies, competitive activity, and other general information of interest to the company or to customers.
* Present and promote courses and events of the organization and apply this knowledge for strategies and tactics to develop commercial activity based on consultative selling.
* Maintain a comprehensive knowledge of all company policies and procedures and demonstrate the ability to effectively implement them at the territory level.
* Provide customers with after-sales technical support (level 1) on customer sites or over the phone (hotline).
* Establish and maintain a travel schedule that allows consistent contact with existing and potential new customers.
* Willingness to travel locally approximately 80% and also internationally for events and congresses.
Job Requirements:
* Dental technician and/or software-application engineer - Undergraduate degree or equivalent educational level in medical, IT, business or related field.
* Demonstrate ability to digest, comprehend, and verbalize highly technical product and clinical information related to company and industry products.
* Demonstrate professional sales skills in promoting products and added values.
* Strong verbal and written communication and interpersonal skills.
* Advanced computer and IT skills, CRM, CAD CAM, and Navigation Systems.
* Fluent/Native English.
* Valid driving license (travel required).
* Minimum of 3 years working as a dental technician at a dental lab or a minimum of 3 years of achievement-oriented sales experience with Nobel Biocare or equivalent experience with direct competition, or a minimum of 4 years in achievement-oriented sales, preferably in the medical device field.
Operating Company:
Nobel Biocare
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