Full Time - Outcomes Assistant Administrator - Band 3
The outcome team is responsible for finalising the process when a patient is referred to the Continuing Healthcare team which we are a part of.
Our daily / weekly tasks include producing the correct outcome letter and using our electronic postal system to send them to both the patient and next of kin. We also liaise with social services and nursing/residential homes to advise them of the correct outcome and handle any queries that arise from the completion of the outcome process.
Main Duties of the Job
Main responsibilities include but are not limited to:
1. Correctly implement the outcome process for every case.
2. Update the in-house computer system in line with procedures, ensuring that all necessary documents are uploaded and decisions made are reflected on the system correctly.
3. Use our electronic postal system to send out letters to both the patient and next of kin if required.
4. Successfully resolve any queries received, referring these as necessary to your line manager.
5. Liaise with other staff, social services, nursing and residential homes, and next of kin as necessary.
6. Learn and follow the process procedures for the outcome team.
7. Learn and use the in-house computer system effectively.
8. Produce and process the correct outcome letter for each case.
9. Deal effectively with any queries that result from our process.
10. Liaise as necessary with other internal staff and external users.
About Us
Surrey Heartlands is a partnership of organisations working together to support people to live healthier lives. Surrey Heartlands developed into an Integrated Care Board (ICB) since July 2022, working through 4 Integrated, dynamic, and sustainable place-based partnerships, each delivering a shared vision across Surrey.
Job Responsibilities
Please see the job description and the person specification documents attached within this job advert.
Person Specification
Knowledge, Training and Experience
* Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
* Demonstrable experience of working in an administrative environment and working with computerised data systems.
* Working knowledge of Microsoft Office including Word and Excel.
* Experience of working in a health care environment.
* Awareness of a range of Health Services provisions.
* Knowledge of NHS issues.
* Understanding of data Protection legislation.
Communication Skills
* Clear communicator with good writing, data entry, and telephone skills.
* Ability to work effectively as part of a team.
Equality and Diversity
* Understanding of and commitment to equality of opportunity and good working relationships.
Autonomy
* Able to work on own initiative, organising and prioritising own workload to set deadlines.
Other
* An ability to maintain confidentiality and trust.
* Good time keeping.
* Flexible approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a year per annum, pro rata plus 5% High Cost Allowance.
Contract
Permanent
Working Pattern
Full-time, Flexible working, Home or remote working.
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