Job Title: Contract Support Business Sector: Data Centre Solutions, Critical Work Environment Location: Exeter COMPANY PROFILE CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries. Purpose of the Job Contract Complete the Contract Review pack and attend and actively participate in the monthly review meeting. Prepare and issue reports. Assist with the management of the CAFM system. To obtain a comprehensive understanding of the contract. Develop, implement, and manage systems and procedures to ensure SLAs and KPIs are exceeded. Raise regular observations using the Harbour platform, at least 2 per month. Implement innovation across the contract to enhance performance and exceed the client's expectations. Maintain manual and digital records for audits. Seek competitive quotations and better buying. Obtain maintenance quotes. Finance Raising and managing work orders and purchase orders. Managing the client quotation platform and drive the regular review meetings. Ensure all work orders have the correct information, financials and are billed in a timely manner. Ensure all POs are receipted/ invoiced/ amended as required. Resolve any debt with the client. Attend and actively participate in weekly finance meetings with Contract Manager/ Finance Managers. Managing the Exception Pool and escalating any issues found. Complete monthly billing to client within deadlines. Assist with month end financial reporting and comments. Check the monthly Profit & Loss report to identify any anomalies and keep track to ensure we are on plan for the year. Assist the account manager with Plan/ Forecasting for the upcoming months/ year. Operational Managing and uploading weekly timesheets. Uploading expenses for colleagues. Managing, creating and improving spreadsheets i.e. Shift rota, OP18, Finance monitoring. Managing people records. Supporting operations with Scheduling work. Cover for the Facilities Coordinator i.e. Helpdesk phone and emails, raising Reactive tasks. People Part of the management team - setting an example to your peers. Promote and maintain CBRE work ethics and culture, following the RISE values. Build relationships with key stakeholders - Client/ Vendors/ Colleagues. Attend various meetings with Contractors, Client, Team meetings etc. Organising team build days and social events. Encouraging employee engagement across your contract. Having multiple lines of contact with CBRE staff not based on your contract i.e BU Lead, Finance, H&S, Projects. Skills Experience of working in a fast paced, operational environment. Build and develop relationships with colleagues, clients and sub-contractors demonstrating excellent communication skills. High customer focus. Ability to work to own initiative but team orientated, multi-tasking and prioritising workload. Strong organizational abilities ensuring all documentation is stored and auditable. Good IT skills, competent across Microsoft Office programs. Additional Promote and maintain CBRE work ethics and culture, following the RISE values. High level of trust and integrity whilst handling confidential information. Actively identify and implement innovation across the contract to enhance performance and continue to exceed the client's expectations. Obtain full Security Clearance. Company benefits scheme. 25 days holiday, excluding bank holidays, per annum. You must meet all the Client requirements to obtain security clearance. EQUAL OPPORTUNITIES We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.