Senior Designer (CRM & Digital Creative) | LOOKFANTASTIC
Job Category: THG Beauty
Location: UK, Manchester
Job Type: Full-time
About THG
We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
Life at THG Beauty
We’re home to market-leading websites like Lookfantastic, Skinstore, Dermstore, Cult Beauty, and the beauty subscription box brand Glossybox. Our portfolio of premium brands includes ESPA, Ameliorate, and Christophe Robin – all of which are loved and trusted by millions of fans worldwide. We also partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world.
Why be a Senior Designer at THG Beauty?
We’re looking for a talented and passionate Senior Designer with a specialism in email and CRM-focused design to join our growing LOOKFANTASTIC Creative Team. You’ll champion our brand aesthetic and create innovative, high-quality visual content for email, loyalty, and app channels that engages and inspires our customers.
As a Senior Designer, you’ll:
* Champion the brand’s visual identity across CRM, email, loyalty, and app channels, ensuring consistency and excellence.
* Lead the creation of mobile-first, responsive email designs that follow brand guidelines and render seamlessly across devices.
* Collaborate with the CRM and Marketing teams to translate written briefs into inspirational, high-performing designs.
* Introduce motion, animation, and gamification to enhance email designs, adding interactivity and engagement.
* Oversee and refine seasonal updates to email templates, including transactional and loyalty emails, optimizing for open rates and click-through performance.
* Provide creative leadership and daily feedback to junior designers, ensuring consistent design quality.
* Support the creative team by flexing into wider design projects as needed, contributing to cross-channel campaigns.
What skills and experience do I need for this role?
* Design Expertise: Proficient in Adobe CC (Photoshop, Illustrator, InDesign) with strong attention to detail and typography.
* CRM Design Experience: Previous experience designing for email, loyalty, and app channels, with a strong understanding of mobile-first principles.
* Technical Knowledge: Awareness of HTML/CSS to enable collaboration with developers and troubleshoot design challenges.
* Creativity & Brand Awareness: A passion for beauty and lifestyle brands, with a keen eye for trends and storytelling in the digital space.
* Communication Skills: Confidence in presenting ideas and concepts to team members, stakeholders, and senior leadership.
* Problem-Solving & Time Management: Strong organizational skills with the ability to balance multiple briefs and tight deadlines.
What’s in it for me?
* Access bespoke development programmes designed and developed by our in-house L&D team.
* Continued development through our upskilling programme delivered in partnership with an industry-leading training provider.
Enhanced Leave
* 25 days annual leave plus bank holidays.
* Don’t want to work on your birthday? Enjoy your day off on us!
* Enhanced maternity and paternity pay, depending on length of service.
* Up to 10 days compassionate leave.
* Buy back up to 3 days each year.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
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