Introduction At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe. We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities. We have an opportunity for a Commercial Property Claims Handler to join our great team on a hybrid basis for a 12 months fixed term contract. Your role As a Commercial Property Claims Handler, you will be responsible for the efficient and timely investigation, evaluation, and resolution of claims, ensuring their progression to closure in line with business targets and customer service standards. You will manage claims effectively, balancing the needs of both the business and the customer, while meeting the defined customer service proposition. You will be a key point of contact for customers and brokers, providing them with the support and guidance they need throughout the entire claims process. By utilising established claims procedures and best practices, you will ensure a seamless experience for all parties involved. About you Ideally, you will have previous experience working as a Commercial Property or General Insurance Claims Handler, with a good understanding of the claims process and the ability to manage highly detailed cases. In addition, you will possess excellent customer service skills, with the ability to build relationships with clients, brokers, and colleagues. You will be able to work collaboratively within a team environment, ensuring smooth and efficient claims management. What we offer you At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future. We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us. About Us We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. We understand that home life is a priority and are happy to consider reduced hours or job shares. If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey. Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.